Top Tech Jobs & Startup Jobs in Kolkata

The Customer Success Engineer at Twilio's Segment provides technical support to customers, helping them leverage APIs and platforms effectively. Responsibilities include troubleshooting, improving documentation, creating internal content, and working closely with product teams for enhanced customer satisfaction.

As a Technical Support Engineer 2 at Twilio, you'll support customers in using the Twilio platform, resolving complex issues through technical and diplomatic skills. You'll collaborate with teams, provide feedback to product and engineering teams, prioritize quality of service issues, and assist in process improvements while maintaining 24/7 customer support.

Lead a team of software engineers to build products and services for marketers, work on a large scale data and pipelines, partner with other engineering leads, ensure reliability, security, and cost-efficiency, and mentor other engineers.

In this role, you will design, develop, and implement high-quality Java-based applications and microservices, collaborate with cross-functional teams, participate in code reviews, troubleshoot issues, and manage work using Github and Jira, all while contributing to Twilio’s IAM products.

The Director, Technical Support will build, operate, and scale Twilio's technical support organization, ensuring world-class post sales support for global customers. They will lead Frontline Support Managers, drive employee engagement initiatives, innovate for customer satisfaction and operational efficiency, and develop frontline management teams while collaborating with various functional leaders.

The Senior Salesforce Administrator will enhance the Salesforce.com platform, manage data integrity, collaborate on process optimization, and mentor junior team members while supporting sales operations at Twilio.

The Staff Product Designer at Twilio will create a high-quality, inclusive UX platform called Paste. Responsibilities include designing user interfaces, maintaining component libraries in Figma, ensuring accessibility, and collaborating with UX, engineering, and product teams to deliver cohesive design solutions.