Top Tech Support Jobs in Kolkata

The Technical Support Engineer will provide technical support to ESET customers and partners, troubleshooting security-related issues, implementing solutions, and maintaining security systems. Key tasks include resolving support issues, analyzing client problems remotely, logging support requests, and collaborating with the regional customer care team.

As a Technical Support Engineer L2, you will manage customer support functions, troubleshoot technical issues, and collaborate with backend teams to resolve customer concerns. Your role includes documenting queries, reviewing open tickets, and ensuring KPIs for customer experience are met while working flexible hours in a customer-facing environment.

The Technical Support Engineer will assist clients with inquiries, provide technical support, manage issues through resolution, and uphold high service standards while maintaining internal communication.

The Technical Support Engineer at StarTree will provide exceptional technical support and expertise to customers regarding the StarTree platform and Apache Pinot. Responsibilities include troubleshooting performance issues, documenting solutions, mentoring team members, sharing customer feedback with development teams, and improving processes while maintaining customer satisfaction.

The Manager of Technical Support Engineers will lead a team to resolve complex technical issues, maintain high customer satisfaction, and promote a self-learning culture. Responsibilities include managing day-to-day tasks, guiding technical expertise, facilitating communication among teams, and advocating for customers to enhance their use of Redis Enterprise Software.

The Technical Support Manager oversees IT support operations, ensuring high-quality service delivery and management of the internal support team. This includes monitoring performance, troubleshooting complex technical issues, leading projects, training teams, and maintaining IT solutions' availability and reliability.

The Senior Technical Support Manager at Iron Mountain will lead and manage a global IT support team, ensuring high service levels and system reliability. Responsibilities include providing technical support, incident management, project management, process improvement, and ensuring compliance with security policies. The role demands strong leadership skills and strategic collaboration across teams to enhance customer satisfaction and operational excellence.

The Senior Engineer in IT Client Systems Management leads complex projects, providing expert advice on system issues and ensuring optimal application performance. Responsibilities include mentoring junior staff, managing technical documentation, analyzing KPIs, and overseeing both routine operations and emergency support.