Top Tech Support Jobs in Kolkata

Provides remote L2 technical support for security technologies, including firewalls, IPS, IDS, and proxy systems. Diagnoses incidents, investigates root causes, coordinates resolutions with clients, vendors, carriers, and internal teams, and maintains SLA performance. Performs maintenance, configuration management, service monitoring, documentation, escalation, and preventative remediation. Requires moderate security technology and remote support experience, networking certifications, strong troubleshooting skills, and an IT-related degree.

Provides remote Level 2 technical support for security technologies, including firewalls, IPS, IDS, and proxies. Diagnoses and resolves incidents, investigates root causes, performs maintenance, monitors SLA performance, maintains configuration records, coordinates with clients and vendors, documents resolutions, and escalates unresolved issues. Requires networking security expertise, troubleshooting ability, customer service skills, and professional certifications in technologies such as Cisco, Juniper, Check Point, Palo Alto, Fortinet, or related platforms.

Provides post-sales technical support for Nozomi Networks’ OT and IoT cybersecurity products. Responsibilities include troubleshooting, customer consultation, infrastructure deployment and optimization, issue replication, knowledge-base development, and collaboration with Product and Engineering teams. The role requires expertise in Unix, FreeBSD, networking, security appliances, virtualization, scripting, APIs, PostgreSQL, IDS, and information security, with occasional weekend on-call coverage.

Provide technical support and troubleshooting for Zimperium's mobile threat defense product, owning customer issues through resolution, validating fixes with QA, creating JIRAs for engineering, and collaborating with product, devops, and customer success teams to maintain high customer satisfaction.