Top Operations Manager Jobs in Kolkata

As a Unit Manager - Operations, you will lead teams, create operational plans, oversee project execution, manage resources, develop team capabilities, and coordinate initiatives in a collaborative environment. This role is crucial for driving performance and contributing to MetLife's goals.

As a Channels Operations Onboarding Manager, you will lead the onboarding process for WhatsApp, optimizing workflows and compliance, managing a team, and collaborating with internal and external partners to enhance operational efficiency and customer experience.

The Unit Manager - Operations is responsible for managing teams to meet service level agreements, reviewing reports, monitoring transactions, providing coaching to staff, handling escalations, ensuring compliance with policies, and fostering talent development within the team.

The Operations Manager will oversee client relationships, manage complex projects, innovate process designs, lead large teams, and ensure financial health for client accounts while collaborating with AI training initiatives. Responsibilities also include aligning strategic operations with client needs and driving efficiency through creative solutions.

The GEO Operations Team Manager oversees an operations team, ensures quality customer service, manages team performance based on KPIs, develops operational processes, and supports a culture of teamwork and engagement. Responsibilities include performance evaluations, strategic planning, and addressing client escalations, alongside providing training and coaching to team members.

The Manager/Assistant Manager will oversee Travel Insurance operations, focusing on customer experience, claims management, and cross-functional collaboration. Responsibilities include developing operating procedures, reviewing claims for validity, coordinating with third-party administrators, and leading a team to ensure performance and accountability. The role emphasizes problem-solving, communication, and the creation of customer-centric processes.

Lead strategic initiatives and manage transformation programs to enhance operational efficiencies and scalability at the Global Capability Center. Responsibilities include overseeing governance, managing vendor relationships, monitoring budgets, and providing data-driven insights for continuous improvement.