Top Operations Manager Jobs in Kolkata

Manages BPO operations and service delivery, including SLA and KPI performance, workforce planning, risk mitigation, client communications, escalations, and continuous improvement. Leads Team Leaders, Quality Analysts, and frontline agents; establishes goals, conducts performance reviews, and drives engagement and retention. Requires global process management experience, strong analytical and communication skills, proficiency with business and operational systems, and availability for 24x7 rotational shifts.

Supports APJ territory planning, Salesforce deployment, account routing, reporting, data hygiene, process documentation, and automation improvements. Partners with Field Sales, Sales Operations, Revenue Strategy, and Sales Systems while responding to routing questions and maintaining accurate account data. This early-career role requires Salesforce familiarity, spreadsheet skills, attention to detail, and clear asynchronous communication. Prior territory operations experience is not required.

Leads Team Leaders and oversees service-level performance, revenue goals, operational reporting, staffing, client relationships, coaching, and continuous improvement. The role manages direct reports, conducts performance reviews, resolves employee issues, supports client business reviews, and ensures operational and financial expectations are achieved while maintaining company standards.

Manages day-to-day operations, performance reporting, process improvement, team leader development, training compliance, timekeeping issues, stakeholder escalations, and KPI/SLA performance. Leads teams toward targets, partners with Training and Quality, supports operational strategy deployment, and identifies performance or process gaps. The role requires shifting evening schedules in the Philippines and collaboration with onshore stakeholders.

Lead and grow a team of 3–7 Operations Associates owning parts of the supply chain. Manage vendor and customer communications, handle escalations, set and track metrics, plan headcount, solve logistical issues, and drive cost and margin improvements while working night shifts.

Lead strategy and execution for virtual and physical card products, managing end-to-end launches, vendor and partner relationships (issuers, processors, BIN sponsors, manufacturers), wallet integrations, commercial negotiations, card production and fulfillment, and build scalable SOPs while monitoring performance and driving operational improvements.

Leads multi-site regional operations across records and information management service lines. Responsibilities include facility performance, workforce leadership, operational integration, systems compliance, OHSE and risk management, customer audits, vendor contracts, budgeting, resource optimization, and continuous improvement. The role also supports acquisition due diligence and integrates newly acquired business units into regional operations.

Owns global Revenue onboarding, training, enablement, and adoption programs across Sales, Account Management, Customer Success, Solutions Consulting, and Revenue Operations. Designs 30-60-90 day onboarding pathways, annual training plans, system adoption initiatives, change-management programs, and knowledge-base governance. Partners with RevOps, Product, HR, and regional leaders to improve commercial execution, support transformations, and measure outcomes such as time-to-productivity.

Leads Enveritas’ India operations and supports regional operations across Asia. Responsibilities include building country programs, managing field teams, budgets, vendors, logistics, contracting, data quality, stakeholder relationships, and regional planning. The role requires independent judgment, people leadership, senior external representation, analytical ability, and regular travel to agricultural regions in India, Indonesia, Papua New Guinea, and elsewhere in Asia.

Own field deployments from equipment collection through data verification and upload. Manage five to six operators, coordinate with site contacts, maintain camera and inventory readiness, enforce data-quality and taxonomy protocols, reconcile equipment, and submit deployment reports. The role requires on-site work, independent problem-solving, long hours, a six-day schedule, and substantial travel from Delhi NCR to national deployment sites.

Lead and manage customer experience operations across omnichannel touchpoints, driving process improvements, team performance, and digital transformation to deliver CX insights and service excellence for client accounts.

Own and run on-site deployments: lead a team of 5–6 field operators, verify and reconcile camera inventory, set up captures, ensure data quality and taxonomy, handle on-the-spot issues, transfer/upload data, and submit deployment reports. Frequent travel and early starts required.

The role involves managing end-to-end operations including warehousing, logistics, inventory management, and SAP transactions while optimizing costs and improving processes across multiple locations in India.

Leads Revenue Operations for the Support organization, partnering with leadership on planning, forecasting, business reviews, financial modeling, KPI governance, and cost optimization. Builds analytics connecting support performance to retention, churn, and customer lifetime value. Oversees AI support measurement, automation strategy, workflow redesign, data integrity, tooling requirements, and change management. Develops high-performing analyst teams and influences cross-functional Product, GTM, Systems, and AI stakeholders through rigorous, data-backed recommendations.

Own day-to-day execution of large-scale field deployments: plan schedules, coordinate teams/vehicles/hardware, track productivity and targets, resolve real-time issues, maintain reports/dashboards, improve processes, launch new-city operations, and hire/train field staff.

The Manager of Business Operations will coordinate strategic initiatives, support business development efforts, manage client interactions, and enhance operational efficiency through technology and organization.

Lead and manage a customer support operations team delivering omnichannel customer experiences. Oversee live chat support and troubleshooting for wireless internet products, drive CX insights, ensure high-quality engagement, and support digital transformation initiatives using AI-enabled tools and orchestration.