Lead IT risk assessments, evaluate and document inherent and residual risks, partner with stakeholders to develop and monitor risk response plans, support enterprise IT risk and cyber security initiatives, maintain risk management procedures and best practices, and communicate risks across ITS and business units.

Manage IT business continuity and disaster recovery programs, including policies, procedures, standards, risk management, audits, and regulatory compliance. Partner with business leaders, engineering, and IT operations to assess impacts, maintain resilience processes, support ISO and SOC 2 audits, and brief executives. The role requires knowledge of ITIL, cloud technologies, information security, hosting environments, and multi-vendor operations, plus independent leadership and identification of ITSM automation opportunities.

Provides third-tier support for Red Hat Identity Management services across on-premises and cloud environments. Responsibilities include resolving complex incidents, maintaining and monitoring IAM components, configuring users, groups, hosts, policies, and Linux services, supporting upgrades, taking proactive action on alerts, and mentoring junior staff. The role interfaces with T2 support, service delivery, and technical subject matter experts.