Top Tech Jobs & Startup Jobs in Kolkata

The Application Support Engineer serves as a frontline or backline support role for Enterprise and SaaS-hosted solutions, ensuring customer satisfaction through effective troubleshooting and problem resolution. Responsibilities include managing complex assignments, analyzing logs, maintaining system performance, logging cases in JIRA, and contributing to continuous service improvement. The engineer works closely with customers and internal teams to optimize service delivery and is involved in pre-release planning.

The Lead Engineer at Smarsh will take ownership of features, engage in analysis, design, and implementation, mentor team members, and ensure high-quality delivery by following TDD. Responsibilities also include managing risks and addressing production issues while collaborating with product management on requirements and solutions.

As a Technical Product Manager at Smarsh, you will develop product strategies, manage engineering teams, create specifications, and track delivery of products while collaborating with various stakeholders. You will also own the backlog and prioritize product features based on user feedback and capacity planning.