Top Tech Jobs & Startup Jobs in Kolkata

As a Client Care Representative, you'll provide superior customer service by answering calls, managing concurrent chat sessions, assessing needs, and resolving issues promptly. You'll be responsible for tracking customer requests, maintaining productivity, and working in a scheduled environment, including potential overtime and night shifts.

As a Team Leader, you will manage daily team performance, ensuring service quality objectives are met. You will provide leadership and coaching to team members, facilitate employee retention and recruitment, and foster a positive work environment. Responsibilities also include analyzing performance metrics, facilitating change, supporting continuous improvement, and maintaining effective communication with the team and members.

The Tele-Interviewer conducts recorded interviews with clients to gather and document their medical and lifestyle information, assists with follow-up calls, keeps advisors updated on cases, and answers client questions about the interview process.

The Salesforce Platform Lead oversees the platform, providing guidance to agile squads while ensuring alignment with organizational goals. They leverage deep Salesforce expertise to manage initiatives that support business and technology, drive program strategy, and facilitate communication between teams and executives.

As a Client Care Representative, you will provide exceptional customer service by responding to inquiries, managing concurrent chat sessions, and resolving customer issues in our fast-paced Customer Care Centre. Your role involves utilizing computer systems to track calls and gather information while maintaining a positive team environment and meeting productivity goals.

As a Client Care Representative at Sun Life Global Solutions, you will be responsible for providing outstanding customer service by resolving inquiries via phone and chat. You'll track and monitor client requests, promote company products, and maintain positive customer relationships in a fast-paced environment.

As an Operations Manager, you will lead and manage a team in a high-volume client service environment, ensuring top-quality customer service and achieving performance metrics. Responsibilities include coaching staff, managing team performance, analyzing data, and driving process improvements, while fostering a positive work culture.