Job Description
We offer an exciting opportunity to advance your career in product management, focusing on digital payments and customer experiences.
As a Product Manager within the Payments team, you will drive the delivery of seamless customer experiences, enabling Chase card usage across various platforms. You will manage critical priorities, collaborate with engineering and key partners, and lead product discovery and delivery efforts.
Job Responsibilities
- Define new features, gather requirements, and create user stories for back-end and front-end services.
- Manage product backlog, ensure agile metrics, and support production, issue resolution, and prioritization.
- Conduct pre-release reviews, including regression testing and quality assurance.
- Define and monitor metrics, identify enhancements, and create remediation plans.
- Collaborate with cross-functional partners to ensure a strong risk and controls environment.
- Deliver communications to executives on strategy and progress.
- Publish executive reports on product health, industry trends, and customer feedback.
Required Qualifications, Capabilities, and Skills
- Minimum 7 years of experience in financial services, digital, product management, or Agile software development.
- Experience in online payments, including card, digital wallets, and e-commerce.
- Passion for understanding customer needs and building digital products.
- Ability to think strategically and connect details to the bigger picture.
- Proven success in collaborating and influencing decisions with multiple stakeholders.
- Proven track record of managing risk and controls.
- Bachelor's degree in Computer Science, Business Management, or a related field.
Preferred Qualifications, Capabilities, and Skills
- Strong knowledge of APIs, open banking, and engineering practices.
- Master's degree in Computer Science, Business Management, or a related field.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
