Lead 1st-level proactive and reactive service monitoring and event management. Handle alarms, incident identification, security event monitoring, performance and capacity investigations, and support customer-facing complaint resolution within SLA expectations.
Join our Team
About this opportunity:
We are currently seeking an innovative and dedicated Automated Operations Engineer to join our team at Ericsson. The role carries significant responsibility as you will be leading the coordination, support, and execution of 1st Level proactive and reactive maintenance activities. This is integral to ensure that services provided to our valued customers are consistently available and performing to the highest standards, in alignment with our Service Level Agreement (SLA). If you are passionate about continuous improvement and delivering superior service, we would love to hear from you.
What you will do:- Engage in 1st Level Service Monitoring and Event Management.- Manage Service and Resource Alarm Handling.- Contribute to Resource and Service Performance Monitoring.- Oversee Security Event Monitoring.- Facilitate Incident Identification.- Support Capacity and Performance Investigations.
The skills you bring:- Ericsson Operations Engine - Mode Of Operations.- Test Automation Management Tools.- Test Execution Engine.- Dealing With Enquiries.- MS TOP.- Document Control.- Software Performance Testing.- Ericsson RAN Management.- Ericsson VAS Management.- Customer Complaint Resolution.- Client Services.- ITIL.- Call Centers.- Ericsson Packet Core Management.
About this opportunity:
We are currently seeking an innovative and dedicated Automated Operations Engineer to join our team at Ericsson. The role carries significant responsibility as you will be leading the coordination, support, and execution of 1st Level proactive and reactive maintenance activities. This is integral to ensure that services provided to our valued customers are consistently available and performing to the highest standards, in alignment with our Service Level Agreement (SLA). If you are passionate about continuous improvement and delivering superior service, we would love to hear from you.
What you will do:- Engage in 1st Level Service Monitoring and Event Management.- Manage Service and Resource Alarm Handling.- Contribute to Resource and Service Performance Monitoring.- Oversee Security Event Monitoring.- Facilitate Incident Identification.- Support Capacity and Performance Investigations.
The skills you bring:- Ericsson Operations Engine - Mode Of Operations.- Test Automation Management Tools.- Test Execution Engine.- Dealing With Enquiries.- MS TOP.- Document Control.- Software Performance Testing.- Ericsson RAN Management.- Ericsson VAS Management.- Customer Complaint Resolution.- Client Services.- ITIL.- Call Centers.- Ericsson Packet Core Management.
Ericsson Kolkata, West Bengal, IND Office
Ericsson Kolkata Hub Office
Planned smart‑green New Town with wide roads, parks and malls, minutes from the airport and close to Salt Lake’s IT hub. Eco Park and business parks like Ecospace add leisure and convenience for families and professionals.
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Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Perform 1st-level service and event monitoring, manage alarms, monitor resource and service performance, conduct security event monitoring, document incidents, support capacity/performance investigations, track incident resolution, escalate security incidents, initiate problem management and support preventive maintenance for field operations.
Top Skills:
Document ControlEricsson Operations EngineEricsson Packet Core ManagementEricsson Ran ManagementEricsson Vas ManagementItilMs TopSoftware Performance TestingTest Automation Management ToolsTest Execution Engine
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Monitor first-level services and resource performance, manage incidents and security escalations, support field maintenance and remote site access, handle customer complaints and legal requests, trace emergency calls, and perform proactive assurance and problem management.
Top Skills:
Document ControlEricsson Operations EngineEricsson Packet Core ManagementEricsson Ran ManagementEricsson Vas ManagementItilMs TopSoftware Performance TestingTest Automation Management ToolsTest Execution Engine
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Perform 1st-level service monitoring, event and alarm management, security event monitoring, incident identification and escalation. Track and report incident resolution, support capacity/performance investigations, initiate problem management, and assist preventive maintenance for field operations to meet SLAs.
Top Skills:
Call CentersDocument ControlEricsson Operations EngineEricsson Packet Core ManagementEricsson Ran ManagementEricsson Vas ManagementItilMs TopSoftware Performance TestingTest Automation Management ToolsTest Execution Engine
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