Monitor first-level services and resource performance, manage incidents and security escalations, support field maintenance and remote site access, handle customer complaints and legal requests, trace emergency calls, and perform proactive assurance and problem management.
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About this opportunity:
We at Ericsson are excited to present this opportunity for an Automated Operations Engineer. This role is critical to our operations, filled with responsibilities that aim to ensure our customers continuously enjoy services performing at utmost efficiency.
What you will do:- Monitor 1st Level Services closely and manage any emerging events.- Monitor Resource and Service Performance actively.- Assess Customer Complaint Trends and manage 1st Level Incidents.- Efficiently escalate and manage security incidents.- Track the progress of incident resolution and employ functional escalation methods where necessary.- Initiate proactive Problem Management.- Provide corrective maintenance and execute support for Field Maintenance.- Ensure Remote Site Access Control and manage a one-off Logical Access Control.- Execute legal requests at the 1st Level.- Trace Emergency Calls and manage Right of Way Handling.- Conduct proactive 1st Level Assurance Support activities.- Monitor customer experiences and performance assessments based on specific use cases.
The skills you bring:- Ericsson Operations Engine - Mode Of Operations.- Test Automation Management Tools.- Test Execution Engine.- Dealing With Enquiries.- MS TOP.- Document Control.- Software Performance Testing.- Ericsson RAN Management.- Ericsson VAS Management.- Customer Complaint Resolution.- Client Services.- ITIL.- Call Centers.- Ericsson Packet Core Management.
About this opportunity:
We at Ericsson are excited to present this opportunity for an Automated Operations Engineer. This role is critical to our operations, filled with responsibilities that aim to ensure our customers continuously enjoy services performing at utmost efficiency.
What you will do:- Monitor 1st Level Services closely and manage any emerging events.- Monitor Resource and Service Performance actively.- Assess Customer Complaint Trends and manage 1st Level Incidents.- Efficiently escalate and manage security incidents.- Track the progress of incident resolution and employ functional escalation methods where necessary.- Initiate proactive Problem Management.- Provide corrective maintenance and execute support for Field Maintenance.- Ensure Remote Site Access Control and manage a one-off Logical Access Control.- Execute legal requests at the 1st Level.- Trace Emergency Calls and manage Right of Way Handling.- Conduct proactive 1st Level Assurance Support activities.- Monitor customer experiences and performance assessments based on specific use cases.
The skills you bring:- Ericsson Operations Engine - Mode Of Operations.- Test Automation Management Tools.- Test Execution Engine.- Dealing With Enquiries.- MS TOP.- Document Control.- Software Performance Testing.- Ericsson RAN Management.- Ericsson VAS Management.- Customer Complaint Resolution.- Client Services.- ITIL.- Call Centers.- Ericsson Packet Core Management.
Ericsson Kolkata, West Bengal, IND Office
Ericsson Kolkata Hub Office
Planned smart‑green New Town with wide roads, parks and malls, minutes from the airport and close to Salt Lake’s IT hub. Eco Park and business parks like Ecospace add leisure and convenience for families and professionals.
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Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Lead 1st-level proactive and reactive service monitoring and event management. Handle alarms, incident identification, security event monitoring, performance and capacity investigations, and support customer-facing complaint resolution within SLA expectations.
Top Skills:
Ericsson Operations EngineEricsson Packet Core ManagementEricsson Ran ManagementEricsson Vas ManagementItilMs TopSoftware Performance TestingTest Automation Management ToolsTest Execution Engine
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Perform 1st-level service and event monitoring, manage alarms, monitor resource and service performance, conduct security event monitoring, document incidents, support capacity/performance investigations, track incident resolution, escalate security incidents, initiate problem management and support preventive maintenance for field operations.
Top Skills:
Document ControlEricsson Operations EngineEricsson Packet Core ManagementEricsson Ran ManagementEricsson Vas ManagementItilMs TopSoftware Performance TestingTest Automation Management ToolsTest Execution Engine
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Perform 1st-level service monitoring, event and alarm management, security event monitoring, incident identification and escalation. Track and report incident resolution, support capacity/performance investigations, initiate problem management, and assist preventive maintenance for field operations to meet SLAs.
Top Skills:
Call CentersDocument ControlEricsson Operations EngineEricsson Packet Core ManagementEricsson Ran ManagementEricsson Vas ManagementItilMs TopSoftware Performance TestingTest Automation Management ToolsTest Execution Engine
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