Perform 1st-level service and event monitoring, manage alarms, monitor resource and service performance, conduct security event monitoring, document incidents, support capacity/performance investigations, track incident resolution, escalate security incidents, initiate problem management and support preventive maintenance for field operations.
Join our Team
About this opportunity:
At Ericsson, we are currently seeking a proactive and dedicated Automated Operations Engineer to join our dynamic team. In this pivotal role, you are tasked with coordinating, managing, and executing a range of 1st level proactive and reactive maintenance activities. With your expertise at our fore, we aim to continuously provide services that adhere to the Service Level Agreements (SLA) and ensure optimal customer satisfaction.
What you will do:- Participate in 1st Level Service Monitoring and Event Management.- Handle Service and Resource Alarm efficiently.- Monitor the performance of Resources and Services.- Conduct Security Event Monitoring.- Identify and document incidents.- Support in the investigations related to capacity and performance.- Track, manage and report on incident resolution.- Escalate identified security incidents.- Initiate Problem Management processes.- Support preventive maintenance execution for Field Operations.
The skills you bring:- Ericsson Operations Engine - Mode Of Operations.- Test Automation Management Tools.- Test Execution Engine.- Dealing With Enquiries.- MS TOP.- Document Control.- Software Performance Testing.- Ericsson RAN Management.- Ericsson VAS Management.- Customer Complaint Resolution.- Client Services.- ITIL.- Call Centers.- Ericsson Packet Core Management.
About this opportunity:
At Ericsson, we are currently seeking a proactive and dedicated Automated Operations Engineer to join our dynamic team. In this pivotal role, you are tasked with coordinating, managing, and executing a range of 1st level proactive and reactive maintenance activities. With your expertise at our fore, we aim to continuously provide services that adhere to the Service Level Agreements (SLA) and ensure optimal customer satisfaction.
What you will do:- Participate in 1st Level Service Monitoring and Event Management.- Handle Service and Resource Alarm efficiently.- Monitor the performance of Resources and Services.- Conduct Security Event Monitoring.- Identify and document incidents.- Support in the investigations related to capacity and performance.- Track, manage and report on incident resolution.- Escalate identified security incidents.- Initiate Problem Management processes.- Support preventive maintenance execution for Field Operations.
The skills you bring:- Ericsson Operations Engine - Mode Of Operations.- Test Automation Management Tools.- Test Execution Engine.- Dealing With Enquiries.- MS TOP.- Document Control.- Software Performance Testing.- Ericsson RAN Management.- Ericsson VAS Management.- Customer Complaint Resolution.- Client Services.- ITIL.- Call Centers.- Ericsson Packet Core Management.
Ericsson Kolkata, West Bengal, IND Office
Ericsson Kolkata Hub Office
Planned smart‑green New Town with wide roads, parks and malls, minutes from the airport and close to Salt Lake’s IT hub. Eco Park and business parks like Ecospace add leisure and convenience for families and professionals.
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Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Lead 1st-level proactive and reactive service monitoring and event management. Handle alarms, incident identification, security event monitoring, performance and capacity investigations, and support customer-facing complaint resolution within SLA expectations.
Top Skills:
Ericsson Operations EngineEricsson Packet Core ManagementEricsson Ran ManagementEricsson Vas ManagementItilMs TopSoftware Performance TestingTest Automation Management ToolsTest Execution Engine
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Monitor first-level services and resource performance, manage incidents and security escalations, support field maintenance and remote site access, handle customer complaints and legal requests, trace emergency calls, and perform proactive assurance and problem management.
Top Skills:
Document ControlEricsson Operations EngineEricsson Packet Core ManagementEricsson Ran ManagementEricsson Vas ManagementItilMs TopSoftware Performance TestingTest Automation Management ToolsTest Execution Engine
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Perform 1st-level service monitoring, event and alarm management, security event monitoring, incident identification and escalation. Track and report incident resolution, support capacity/performance investigations, initiate problem management, and assist preventive maintenance for field operations to meet SLAs.
Top Skills:
Call CentersDocument ControlEricsson Operations EngineEricsson Packet Core ManagementEricsson Ran ManagementEricsson Vas ManagementItilMs TopSoftware Performance TestingTest Automation Management ToolsTest Execution Engine
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