Provides global customer support for Ericsson Packet Core products and solutions, including 4G and 5G networks. Responsibilities include troubleshooting customer issues, diagnosing faults, analyzing root causes, resolving emergency incidents, and supporting SGSN-MME, SMF, AMF, PCC, and PCG technologies. The role requires knowledge of LTE and 5G call flows, packet core mobility and routing, IP protocols, BGP, OSPF, and strong customer communication skills.
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About this opportunity:
Ericsson is hiring a Packet Core Engineer to join its global support team in SDU India. The role centres on resolving customer issues and troubleshooting Ericsson's core network products, including SGSN-MME and 5GC (PCC and PCG). You will handle Customer Service Requests (CSRs) raised by Ericsson's end customers, diagnosing faults, analysing root causes, and working toward timely resolution. The position supports Ericsson's global customer base, so you will work across time zones and with operators in different regions.
The role suits an engineer who enjoys hands-on problem solving in mobile core networks and wants to work directly with customers on live, high-impact issues.
What you will do:
The skills you bring:
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Kolkata
Req ID: 793901
About this opportunity:
Ericsson is hiring a Packet Core Engineer to join its global support team in SDU India. The role centres on resolving customer issues and troubleshooting Ericsson's core network products, including SGSN-MME and 5GC (PCC and PCG). You will handle Customer Service Requests (CSRs) raised by Ericsson's end customers, diagnosing faults, analysing root causes, and working toward timely resolution. The position supports Ericsson's global customer base, so you will work across time zones and with operators in different regions.
The role suits an engineer who enjoys hands-on problem solving in mobile core networks and wants to work directly with customers on live, high-impact issues.
What you will do:
- You will be a part of BNEW SAN GSD SDU India team providing support to the end customers of Ericsson on Packet Core products and solutions on a global scale.
- The objective is to cater the 4G/5GC support for Packet Core. This team within Packet Core Global Support will be the last resort for Support.
- Selected Candidate will work on Customer's issue resolution and emergency handling support to the end customer.
The skills you bring:
- You will bring 1-5 years of working experience , preferably from support background.
- Good understanding and skill set of Packet core Mobility and Routing area. Sound Knowledge of SGSN MME, 5G Core SMF, AMF area.
- Sound knowledge of LTE and 5G call Flow.
- Packet Core competence with good knowledge on IP and Routing protocols like BGP, OSPF.
- Customer Support mindset with positive attitude and sound communication skill is required.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Kolkata
Req ID: 793901
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