Provide advanced technical support and serve as the final escalation point for complex customer issues across Ericsson’s BOS portfolio. Investigate incidents, perform root-cause analysis, reproduce issues in test labs, install and upgrade nodes, restore services, and implement preventive actions. The role requires Linux, Kubernetes, DevOps, database, scripting, AI, and telecom expertise, plus collaboration with customers and global development teams in a 24/7 shift environment.
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About this opportunity:
As a Technical Solution Engineer, you will provide expert product support and act as a final technical escalation point, resolving complex customer issues and contributing to product stability and service quality. You will collaborate with global customers and development teams to investigate critical issues and drive them toward resolution.
What you will do:
The skills you bring:
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Gurgaon
Req ID: 793716
About this opportunity:
As a Technical Solution Engineer, you will provide expert product support and act as a final technical escalation point, resolving complex customer issues and contributing to product stability and service quality. You will collaborate with global customers and development teams to investigate critical issues and drive them toward resolution.
What you will do:
- Own and investigate complex customer-reported issues across the BOS portfolio, driving them to resolution within agreed processes and service-level commitments.
- Readiness and commitment to work in a 24×7 shift environment.
- Serve as a Global technical escalation point, coordinating with customers, global support teams, and design units to resolve critical issues and restore service.
- Contribute to emergency handling, root-cause analysis, and preventive actions that improve product stability and service quality.
- Reproduce and simulate customer issues in the test lab; help keep the lab operational and available for support and validation activities.
- Install and upgrade nodes as required, following approved procedures.
- Identify and automate routine support tasks and contribute to AI-based solutions that improve team efficiency and service effectiveness.
- Document investigations, share technical knowledge, and collaborate across teams to strengthen support capability and continuous learning.
The skills you bring:
- Relevant experience of 2-6 years.
- Linux administration and troubleshooting skills.
- Kubernetes knowledge, gained through hands-on experience, study, or certification such as CKA.
- Familiarity with CI/CD, DevOps, and GitOps concepts, with exposure to tools such as Git, Jenkins, or Ansible playbooks.
- Foundational knowledge of AI, including generative AI tools.
- At least one database knowledge, such as SQL, Oracle, PostgreSQL, or Cassandra.
- Basic scripting or programming knowledge Such as Shell, JavaScript, Java, C, C++, or another relevant language.
- Telecom fundamentals, including call flows, protocols, and 5G concepts.
- Preferred knowledge of Charging System/Billing/BSS/BOS product/solutions-such as SDP, AIR ,OCC, CAF, Mediation, EOC, ECM, DXP, ESOA.
- Clear communication skills, a customer-focused mindset, and the ability to collaborate effectively.
- Readiness and commitment to work in a 24×7 shift environment.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Gurgaon
Req ID: 793716
Ericsson Kolkata, West Bengal, IND Office
Ericsson Kolkata Hub Office
Planned smart‑green New Town with wide roads, parks and malls, minutes from the airport and close to Salt Lake’s IT hub. Eco Park and business parks like Ecospace add leisure and convenience for families and professionals.
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