The role involves 2nd-level assurance, incident management, system administration, and billing operations for NetCracker BSS suite, ensuring operational health and stability.
Join our Team
About the opportunity:
Ericsson is seeking an experienced L2 Operations Engineer with deep expertise in the NetCracker BSS suite to support 2nd-level assurance, incident and problem management, system administration, and billing operations. The role requires hands-on technical experience across NetCracker components, UNIX/Linux platforms, signalling protocols and telecom network performance. You will provide production support in a 24/7 environment and act as a primary escalation point for customers.
Core responsibilities:
Own operational health and stability of the production environment; provide proactive monitoring and assurance activities.
Lead technical triage, coordinate investigations, drive incident resolution and perform root-cause analysis across NetCracker components (CRM, Billing, Order Management, etc.).
Manage end-to-end bill run activities (mid-month and month-end), including pre-bill checks, mock bill runs and post-bill validations.
Perform Linux/Unix administration, troubleshoot performance issues, resolve bottlenecks and tune the platform using scripting and database tools.
Coordinate and execute releases, patches and configuration changes with minimal service disruption; validate post-change behavior.
Act as main point of contact for internal teams and clients; build strong relationships with customer IT/business stakeholders and advocate for customer needs.
Maintain runbooks, produce post-incident reports and contribute to process and automation improvements.
Required experience & skills:
4-8+ years of progressive technical/application support experience within the BSS/OSS domain.
Strong domain knowledge of NetCracker BSS Suite (OCS, CSRD, TOMS, NRM, RBM, B2B).
Proficiency in Unix/Linux administration and Shell/Perl scripting.
Solid SQL skills for billing investigations and database analysis.
Experience analyzing system performance using thread-dump analysis, monitoring tools and database investigation techniques.
Familiarity with Agile and Waterfall methodologies.
Excellent verbal and written English; proven customer-facing communication skills.
Desirable:
Degree in Computer Science, IT, Telecommunications or equivalent experience.
Prior exposure to telecom signalling protocols and network performance concepts.
Relevant certifications (Linux, scripting, NetCracker training).
About the opportunity:
Ericsson is seeking an experienced L2 Operations Engineer with deep expertise in the NetCracker BSS suite to support 2nd-level assurance, incident and problem management, system administration, and billing operations. The role requires hands-on technical experience across NetCracker components, UNIX/Linux platforms, signalling protocols and telecom network performance. You will provide production support in a 24/7 environment and act as a primary escalation point for customers.
Core responsibilities:
Own operational health and stability of the production environment; provide proactive monitoring and assurance activities.
Lead technical triage, coordinate investigations, drive incident resolution and perform root-cause analysis across NetCracker components (CRM, Billing, Order Management, etc.).
Manage end-to-end bill run activities (mid-month and month-end), including pre-bill checks, mock bill runs and post-bill validations.
Perform Linux/Unix administration, troubleshoot performance issues, resolve bottlenecks and tune the platform using scripting and database tools.
Coordinate and execute releases, patches and configuration changes with minimal service disruption; validate post-change behavior.
Act as main point of contact for internal teams and clients; build strong relationships with customer IT/business stakeholders and advocate for customer needs.
Maintain runbooks, produce post-incident reports and contribute to process and automation improvements.
Required experience & skills:
4-8+ years of progressive technical/application support experience within the BSS/OSS domain.
Strong domain knowledge of NetCracker BSS Suite (OCS, CSRD, TOMS, NRM, RBM, B2B).
Proficiency in Unix/Linux administration and Shell/Perl scripting.
Solid SQL skills for billing investigations and database analysis.
Experience analyzing system performance using thread-dump analysis, monitoring tools and database investigation techniques.
Familiarity with Agile and Waterfall methodologies.
Excellent verbal and written English; proven customer-facing communication skills.
Desirable:
Degree in Computer Science, IT, Telecommunications or equivalent experience.
Prior exposure to telecom signalling protocols and network performance concepts.
Relevant certifications (Linux, scripting, NetCracker training).
Top Skills
Linux
Netcracker Bss Suite
Perl Scripting
Shell Scripting
SQL
Unix
Ericsson Kolkata, West Bengal, IND Office
Ericsson Kolkata Hub Office
Planned smart‑green New Town with wide roads, parks and malls, minutes from the airport and close to Salt Lake’s IT hub. Eco Park and business parks like Ecospace add leisure and convenience for families and professionals.
Similar Jobs at Ericsson
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
The role involves technical authority expertise, encouraging diverse collaboration, and supporting skill development within Ericsson's team in Noida, India.
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Responsible for managing operational issues, troubleshooting RAN network problems, supporting automation, and documentation for 2G/4G/5G technologies.
Top Skills:
5GEricsson 2GLogtoolLteNsaSaWireshark
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Provide 2nd-level assurance, incident and problem management, system administration, and billing operations for Ericsson Netcracker BSS. Troubleshoot OCS/CRM/OM, manage UNIX/Kubernetes platforms, and perform end-to-end performance audits and optimizations while sharing knowledge and meeting customer expectations.
Top Skills:
Ericsson In,Unix,Solaris,Linux,Kubernetes,Netcracker Bss Suite (Ocs/Crm/Om),Ocs,Crm,Om,Signalling Protocols,Voice Call And Signaling Routing,Telecom Network Performance
What you need to know about the Kolkata Tech Scene
When considering the industries shaping India's tech scene, gaming might not immediately come to mind. However, in the last decade, increased internet usage and greater access to mobile devices have catapulted the industry to new heights, with Kolkata-based companies like Virtualinfocom, Red Apple Technologies and Digitoonz, at the forefront, driving the design and animation of new gaming titles for players.
