Leads business excellence, process improvement, automation, and transformation initiatives. Identifies operational inefficiencies, performs root cause analysis, develops automated workflows, dashboards, and Copilot solutions, and manages cross-functional projects from planning through benefits realization. The role also oversees compliance and risk mitigation, defines KPIs, engages senior and global stakeholders, and mentors team members on Power Platform tools while fostering continuous improvement and innovation.
Description and Requirements
Technical Skills
Functional Requirements
Process-Specific Skills
Soft Skills
Key Responsibilities
1. Operational Excellence & Strategy
2. Project Leadership
3. Process Improvement
4. Compliance & Risk Management
5. Team Development & Collaboration
#BI-Hybrid
Technical Skills
- Expertise in Power Platform tools:
- Power Automate (Desktop & Cloud flows)
- Power BI (Including DAX - Data Analysis Expressions)
- Power Apps (Canvas & Model-driven)
- M365 Copilot (Chat, Studio, Agent development)
- SharePoint Site
- Working knowledge of VBA scripting, SQL, Python, Generative AI, Tableau, and RPA tools.
- Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint.
- Capability to deliver training sessions on automation and Power Platform tools.
- Strong analytical skills include capacity planning, effort estimation, FTE modeling, and predictive analysis.
Functional Requirements
- Experience: 4-7 years in Business Excellence / Process Improvement / Automation.
- Proven ability to identify process gaps and apply structured root cause analysis to deliver sustainable solutions.
- Strong stakeholder management skills with the ability to collaborate, influence, and drive outcomes.
- Ability to plan, analyze, and drive continuous improvement and innovation initiatives.
- Excellent communication, interpersonal, and project management skills.
- Ability to engage with senior leadership, business partners, and global stakeholders.
Process-Specific Skills
- Hands-on experience in creation of tools for:
- Workflow automation
- Data extraction and transformation
- Development of Copilot agents and chatbots
- Develop intuitive Power BI dashboards incorporating DAX-based calculations
- Ability to drive an efficiency-focused and high-performance work environment.
- Strong collaboration skills across cross-functional teams with diverse requirements.
Soft Skills
- Excellent verbal, written, and listening skills.
- Strong decision-making capability with a results-oriented mindset.
- Effective negotiation and influencing skills.
- Ability to think creatively and drive innovative problem-solving.
- Strong relationship management with internal and external stakeholders.
- Ability to identify business needs and evaluate alternative solutions.
Key Responsibilities
1. Operational Excellence & Strategy
- Lead and implement business excellence initiatives aligned with organizational goals.
- Identify and eliminate inefficiencies across key operational functions (e.g., underwriting, claims, customer service).
2. Project Leadership
- Manage end-to-end cross-functional projects, including automation and transformation programs.
- Develop business cases, define KPIs, and ensure effective benefits realization and tracking.
3. Process Improvement
- Analyze existing processes to identify gaps and inefficiencies.
- Apply data-driven methodologies to implement optimized solutions.
- Facilitate root cause analysis and corrective/preventive actions.
4. Compliance & Risk Management
- Ensure adherence to regulatory requirements and internal governance standards.
- Identify operational risks and implement mitigation strategies.
5. Team Development & Collaboration
- Mentor and coach team members on power tools.
- Foster a culture of innovation, accountability, and continuous improvement.
- Drive collaboration across functions to achieve business objectives.
#BI-Hybrid
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