The Support Engineer will manage EDI environments, troubleshoot issues, and ensure high support levels for customers, focusing on incident responses and root cause analysis.
Responsibilities will include but not be limited to:
Mandatory Skills:
- Experience with EDI mapping (EDI to XML, EDI to flat file etc.)
- Good understanding of ANSI X12 and EDIFACT standards.
- Experience with XML, flat files and spreadsheets.
- Experience with transfer protocols such AS2, FTP/s, SFTP and HTTP/s.
- Team player with good written and verbal communication skills.
- Analytical and problem-solving skills.
Desired Skills:
- Exposure to basic API concepts
- Exposure to basic database concepts and SQL queries.
Preferred Skills:
- Experience in B2B/EDI Support role
- Experience in Cleo Products
Key Responsibilities:
- Manage the CIC environment within Cleo B2B Cloud systems.
- Respond to incidents and/or event-driven alerts and troubleshoot customer issues.
- Investigate data related EDI issues and inform the customers with the root cause.
- Bug-fixes for the EDI translation issues identified in production.
- Trading partner on-boarding and creation of SFTP/AS2 setups.
- Work effectively with other internal departments to ensure the highest level of support for customers.
- Timely escalation of critical issues.
- Exhibit a sense of ownership of customer systems and work on issues until completely resolved.
Top Skills
APIs
As2
Cleo Products
Edi
Flat Files
Ftp
HTTP
Sftp
Spreadsheets
SQL
XML
Similar Jobs at Cleo
Cloud • eCommerce • Information Technology • Professional Services • Software
The EDI Senior Support Engineer will manage the CIC environment, respond to incidents, troubleshoot issues, and ensure high-level customer support.
Top Skills:
As2EdiFlat FilesFtpHTTPSftpSQLXML
Cloud • eCommerce • Information Technology • Professional Services • Software
Manage EDI support by troubleshooting issues, investigating data concerns, and ensuring effective solutions for customers in a cloud environment.
Top Skills:
As2EdiFlat FilesFtpHTTPSftpSQLXML
Cloud • eCommerce • Information Technology • Professional Services • Software
The role focuses on managing EDI solutions, troubleshooting issues, ensuring customer support, and collaborating with internal teams to resolve incidents.
Top Skills:
As2Cleo ProductsEdiFlat FileFtpHTTPSftpSQLXML
What you need to know about the Kolkata Tech Scene
When considering the industries shaping India's tech scene, gaming might not immediately come to mind. However, in the last decade, increased internet usage and greater access to mobile devices have catapulted the industry to new heights, with Kolkata-based companies like Virtualinfocom, Red Apple Technologies and Digitoonz, at the forefront, driving the design and animation of new gaming titles for players.
