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Cleo

Support Engineer II

Posted 2 Days Ago
Hybrid
Bangalore, Bengaluru, Karnataka
Junior
Hybrid
Bangalore, Bengaluru, Karnataka
Junior
The Support Engineer II will manage EDI systems, respond to incidents, troubleshoot issues, and ensure customer satisfaction while collaborating with internal teams.
The summary above was generated by AI

Mandatory Skills:

  • Good understanding of ANSI X12 and EDIFACT standards.
  • Experience with EDI mapping (EDI to XML, EDI to flat file etc.)
  • Experience with XML, flat files and spreadsheets.
  • Experience with transfer protocols such AS2, FTP/s, SFTP and HTTP/s.
  • Team player with good written and verbal communication skills.
  • Analytical and problem-solving skills.


Desired Skills:

  • Exposure to basic database concepts and SQL queries.
  • Exposure to basic API concepts


Preferred Skills:

  • Experience in Cleo products
  • Experience in B2B/EDI Support role


Key Responsibilities:

  • Manage the CIC environment within Cleo B2B Cloud systems.
  • Respond to incidents and/or event-driven alerts and troubleshoot customer issues.
  • Investigate data related EDI issues and inform the customers with the root cause.
  • Bug-fixes for the EDI translation issues identified in production.
  • Trading partner on-boarding and creation of SFTP/AS2 setups.
  • Work effectively with other internal departments to ensure the highest level of support for customers.
  • Timely escalation of critical issues.
  • Exhibit a sense of ownership of customer systems and work on issues until completely resolved.

Top Skills

Ansi X12
As2
Edi Mapping
Edifact
Flat Files
Ftp
HTTP
Sftp
Spreadsheets
SQL
XML

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