Responsible for configuring and managing Salesforce Loyalty Cloud solutions, designing loyalty programs, and collaborating with business teams for requirements analysis.
- Experience: 5-8 years
- Primary skills:
- Configure and manage Salesforce Loyalty Cloud solutions to support business requirements
- Design and administer loyalty program structures including:
- Membership management
- Loyalty tiers
- Rewards and benefits
- Promotions and campaigns
- Points management
- Configure Salesforce Flows and automation processes
- Collaborate with business teams to gather and analyze requirements
- Manage user access, roles, profiles, permissions, and security configurations
- Troubleshoot platform issues and provide ongoing support
- Secondary skills:
- Exposure to Apex, Lightning Web Components (LWC), and APIs/integrations
- Support integrations with external systems through APIs and related configurations
- Good understanding of Salesforce Service Cloud ecosystem
- Strong problem-solving and communication skills
- Perform system testing and support deployments
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