Sr. Accounts Associate

Description and Requirements
Position Summary
This position will help direct activities that support a variety of RIS Operations strategic & operational business functions. This role will require to review & validate annuitant details followed by directing the check in correct queue, issue held/outstanding payments, process reclaims for the overpaid amount work.
Job Responsibilities

Processes moderate to complex payments to beneficiaries and applies them to policies

Inputs various forms of payment into systems and ensures payment is processed and properly recorded based upon assigned line of business, account, product area, and/or payment authorization amount

Reviews payment history and makes determination, within authorized limits and procedures, to provide payment to beneficiary (if any).

Send letter(s) to end customer/Beneficiary notifying them about case status or info required to proceed further

Reconciles daily transactions and reports discrepancies and delinquencies.

Analyze and research all discrepancies

Investigate and resolve outstanding items

Perform mid-month, month-end and quarter-end activities as per documented desktop procedures

Ensure adherence to established attendance schedules

Analyze, validate, and perform tasks as per Standard Operating Procedures/ Work instructions

Ensure that the assigned targets are met in accordance with SLA and Internal standards to achieve business results.

Ensure that the quality of transaction follows predefined parameters as defined by Process Excellence, thus contributing to overall customer satisfaction

Ensure adherence to established attendance schedules

Interpret correspondence to identify customer needs and expectations.

Manage multiple tasks and deadlines; plans and organizes time and priorities to achieve business results

Assist others with work to assure attainment of department objectives

Work as a team member to meet company's objectives while demonstrating core values and meeting key measures.

Comply with regulatory requirements in prioritizing and completing work assignments

Knowledge, Skills and Abilities
Education

• Bachelor's degree in commerce or diploma with a minimum of 15 years of education. .

Experience

• Minimum 48 months of experience in Business Process Off-shoring, Financial Institutions, Insurance industry.

Knowledge and skills (general and technical)
Technical Skills:

• Computer navigation skills
• Keyboarding and data entry
• Intermediate knowledge of MS Excel (Data formatting, Understanding of formulas & functions etc.), Basic knowledge of MS Word, PowerPoint, Internet

Process Specific Skills:

• Data entry skills
• Coaching and Feedback skills
• Ability to multi-task and handle high volumes of work in a fast-paced environment

Soft Skills (Mandatory):

• Good written and oral communication skills
• Strong understanding and comprehension of the English language
• Good Analytical, problem-solving skills
• Very High Detail Orientation
• Ability to establish priorities and handle multiple assignments concurrently with minimal direction in an evolving, fast-paced work environment
• Team player
• Positive attitude

Soft skills (Desired):

• Demonstrate ability to work independently and in a team environment
• Self-disciplined and results-oriented

About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
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