Responsible for providing complex solutions support to clients, troubleshooting software issues, managing escalations, and conducting research into software and infrastructure problems.
Job Description:
The Specialist I, Client Services is responsible for providing complex solutions support to Clients utilizing a broad product and technical skillset.- Respond and provide reactive and proactive software support to internal and external customers
- Troubleshoot and assess software platforms and multi-tier web applications.
- Identify and document application defects and problem resolution.
- Manage the process of escalating issues to the appropriate resources. Act as an after-hours on-call resource as part of a rotating schedule.
- Conduct research into software and infrastructure related issues.
- Assess architecture and current hardware limitations and recommend solutions.
- Develop an awareness of programming, technical or design alternatives; implement programmatic and workflow workarounds.
- Bachelor’s Degree in computer science, software engineering, or related discipline.
- Or, any combination of education and experience which would provide the required qualifications for the position.
- 1+ years of experience in software engineering or technical client support.
- 1+ years of experience in a customer facing environment.
Knowledge, Skills & Abilities:
- Knowledge of: Healthcare industry information systems; IT Infrastructure Solutions; Internet technologies; practices, tools, and techniques for communicating with a customer; customer support, customer application support best practices; software, technologies, and applications; proprietary software troubleshooting; Microsoft Office Suite.
- Skill in: Troubleshooting, computer, and technical skills; interpersonal skills; working as a member of a team; problem and situation analysis; establishing and maintaining effective working relationships; communicating clearly, concisely, and effectively; establishing and maintaining effective working relationships.
- Ability to: Conduct detailed discovery to obtain scope and impact of issue; apply principles of logical or scientific thinking; look beyond standard solutions; train, mentor, and lead others; foster teamwork; work in a fast-paced environment; stay organized, prioritize workload, multi-task, and meet deadlines.
NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Top Skills
Microsoft Office Suite
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