Lead end-to-end solution architecture, development, delivery, and lifecycle management for Workforce Management products supporting field operations and service delivery. Translate business requirements into scalable solutions, oversee SDLC activities, manage integrations and deployments, and serve as the technical interface for customers and stakeholders. Drive security, performance, capacity planning, risk management, agile delivery, customer implementations, training, and go-live activities.
Join our Team
About this Opportunity
Join Ericsson's Managed Services Delivery Platform (MSDP) Solution Development team, responsible for the Workforce Management (WFM) product used to manage field operations, work orders, scheduling, and service delivery across multi-customer and multi-country networks. This role will drive end-to-end product ownership, solution design, development, and lifecycle management, ensuring continuous product improvements and alignment with evolving business requirements.
What You Will Do
Lead solution design, development, and delivery for WFM products, ensuring high-quality and timely releases.
Translate business requirements into scalable technical solutions, perform gap analysis, estimations, and solution documentation.
Own the complete delivery lifecycle, including requirements gathering, design reviews, development, testing, deployment, and customer acceptance.
Act as the technical lead and key interface between customers, product owners, release managers, delivery teams, and stakeholders.
Drive security, performance, capacity planning, risk management, and adherence to project SLAs.
Support integrations, third-party solutions, customer implementations, training, and go-live activities while ensuring agile delivery practices.
You Will Bring
Strong experience with Workforce Management solutions, preferably IFS FSM & PSO, including administration, customization, business rule configuration, and solution architecture.
Expertise in .NET (C#), Oracle Database, Web Services, XML/XSL, IIS, AngularJS, HTML5, JavaScript, and enterprise integrations.
Hands-on experience across the full SDLC, including design, development, testing, UAT, deployment, and technical leadership.
Knowledge of cloud-based solutions, DevOps tools (Jenkins, Bitbucket, Ansible), Agile methodologies, and telecom operations frameworks such as ITIL/eTOM.
Strong problem-solving, stakeholder management, customer-facing, documentation, and leadership skills in global and matrixed environments.
"All academic credentials must be from recognized and accredited institutions and are further subject to verification."
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Gurgaon
Req ID: 789860
About this Opportunity
Join Ericsson's Managed Services Delivery Platform (MSDP) Solution Development team, responsible for the Workforce Management (WFM) product used to manage field operations, work orders, scheduling, and service delivery across multi-customer and multi-country networks. This role will drive end-to-end product ownership, solution design, development, and lifecycle management, ensuring continuous product improvements and alignment with evolving business requirements.
What You Will Do
Lead solution design, development, and delivery for WFM products, ensuring high-quality and timely releases.
Translate business requirements into scalable technical solutions, perform gap analysis, estimations, and solution documentation.
Own the complete delivery lifecycle, including requirements gathering, design reviews, development, testing, deployment, and customer acceptance.
Act as the technical lead and key interface between customers, product owners, release managers, delivery teams, and stakeholders.
Drive security, performance, capacity planning, risk management, and adherence to project SLAs.
Support integrations, third-party solutions, customer implementations, training, and go-live activities while ensuring agile delivery practices.
You Will Bring
Strong experience with Workforce Management solutions, preferably IFS FSM & PSO, including administration, customization, business rule configuration, and solution architecture.
Expertise in .NET (C#), Oracle Database, Web Services, XML/XSL, IIS, AngularJS, HTML5, JavaScript, and enterprise integrations.
Hands-on experience across the full SDLC, including design, development, testing, UAT, deployment, and technical leadership.
Knowledge of cloud-based solutions, DevOps tools (Jenkins, Bitbucket, Ansible), Agile methodologies, and telecom operations frameworks such as ITIL/eTOM.
Strong problem-solving, stakeholder management, customer-facing, documentation, and leadership skills in global and matrixed environments.
"All academic credentials must be from recognized and accredited institutions and are further subject to verification."
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Gurgaon
Req ID: 789860
Ericsson Kolkata, West Bengal, IND Office
Ericsson Kolkata Hub Office
Planned smart‑green New Town with wide roads, parks and malls, minutes from the airport and close to Salt Lake’s IT hub. Eco Park and business parks like Ecospace add leisure and convenience for families and professionals.
Similar Jobs at Ericsson
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Design, develop, and productionize scalable GenAI/ML models and RAG pipelines. Build and fine-tune transformer models, architect multi-agent frameworks, deliver APIs, and drive MLOps for deployment, monitoring, retraining, and governance across cloud and hybrid environments.
Top Skills:
A2AAgent LoopsAgentic AiAutogenAws BedrockAzure OpenaiCi/Cd For MlCrew.AiDockerElasticsearchEmbeddingsGptHaystackHugging FaceKubernetesLangchainLanggraphLlamaLlamaindexLlmsLoraMilvusMistralMlopsModel Context Protocol (Mcp)PeftPineconePython 3.XPyTorchQuantizationRagRetrieval-Augmented GenerationStrandsTensorFlow
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Own customer service requests from contract validation through resolution, including emergency network restoration, SLA and KPI oversight, proactive fault prevention, data-driven support, and customer-network software implementations. Diagnose unsuccessful software loads, implement corrective actions, improve support processes, and build customer relationships through consultation, negotiation, knowledge sharing, and change management.
Top Skills:
Machine Learning
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
The Account Manager will grow profitable Ericsson business through proactive relationship sales and consultative selling. Responsibilities include developing customer relationships, identifying sales opportunities, understanding customer operations and objectives, coordinating internal resources, optimizing account-team performance, and ensuring seamless transitions from sales to operations. The role requires strong commercial, financial, negotiation, leadership, communication, networking, and customer-market insight skills.
Top Skills:
Network ServicesRadioTransport
What you need to know about the Kolkata Tech Scene
When considering the industries shaping India's tech scene, gaming might not immediately come to mind. However, in the last decade, increased internet usage and greater access to mobile devices have catapulted the industry to new heights, with Kolkata-based companies like Virtualinfocom, Red Apple Technologies and Digitoonz, at the forefront, driving the design and animation of new gaming titles for players.
