Service Architecture Manager

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About this Opportunity
Automation Architecture is a senior leadership role responsible for designing, delivering and scaling end-to-end automation and autonomous operations solutions across Service Management. As a member of the BCSS Service Line Operate Service Management Service Architecture team, the role drives automation architectures, ensures actuation of AI/ML-driven recommendations, and contributes to service delivery efficiencies, reuse and velocity in line with Ericsson's MSN strategy and EOE objectives.
What you will do:

• Driving the design of end-to-end autonomous operations use cases leveraging on automation capabilities by co-creating tailored solutions that drive value and differentiation.
• Ensuring development, deployment & delivering actuations based on recommendations coming out of AI/ML models (Insite) in line with BCSS MSN strategy.
• Ensuring to developing robust and scalable architectures for automation solutions that meet the evolving needs of Ericsson and its customers & contributing towards efficiencies in service delivery through streamlined automation processes.

On a day-to-day basis, Manager - Automation Architecture will work on tasks such as:

• Ensuring to drive design & development of robust and scalable architectures for automation solutions that meet the evolving needs of Ericsson and its customers.
• Ensuring to design, develop, and implement frameworks for streamlining repetitive tasks, orchestrating workflows, and implementing automated decision-making processes improving efficiency across various projects.
• Responsible for contributing towards efficiencies in service delivery through streamlined automation processes.
• Responsible to participate in discussions on the success criteria for use case creation using the available data to drive automation ambition & penetration.
• Responsible for preparing scalable, modular, re-usable designs enabling high velocity and reusability and aligning with EOE objectives.
• Exhibit thought Leadership & a forward-looking approach in the way we operate, contributing insights and best practices across all SM layers & units.

You will Bring:

• Degree in Engineering or Equivalent (ECE/CSE/IT) / MBA.
• Around 14+ years of total experience with 10+ years of experience in Telecom Operations (vendor and/or service provider).
• Previous experience from working in AAA (Automation, Analytics & AI-ML) domains involving design, development & deployment.
• Management experience (8+ years) in a Managed Services environment.
• Resource management (including budget management).
• Strong knowledge and experience or should have worked in Service Management roles.
• Knowledge and experience of working with Service Management related areas: Automation, Analytics, Automation.
• Sound understanding of MS Environment & Processes (Event Management, Incident Management, Smart Problem Mgmt., Preventative Maintenance, Service Continuity, FSO)
• Highly developed leadership and change management skills, influencing and leading by example.
• Excellent English language skills oral and written.
• Ability to simplify, good sense for details as well as high-level thought leadership.

Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 780002