The Change Manager will lead and manage Change Management processes while ensuring compliance, facilitating CAB meetings, and improving process performance through initiatives and automation.
Join our Team
About this opportunity
Ericsson is proud to announce an exciting new opportunity for a Change Manager. This dynamic role involves controlling the implementation of changes within our customers' infrastructure and ensuring any necessary modifications are executed accurately and efficiently. By operating with standard procedures, the successful candidate will guarantee minimal or negligible impact on the customer's services.
What will you do
Total of 10-15 years of experience .
Leads the development, deployment, awareness, implementation and compliance of Change Management process for allocated accounts
Facilitates Change Advisory Boards (CAB) meetings & Head the CAB consisting representative from SRF, Assurance teams, D&P, Engineering and MSIP for respective account/customer.
Participates in internal and external Governance meetings and present Change Management performance.
Drives initiatives and automations to improve process performance
Open for rotational shift .
Must have ITIL certification .
The skill you bring
Ensure that MSTOP guidelines and supporting work instructions are available to carry out Change Management process for allocated accounts.
To ensure process documentation for all changes in customer's network are in line with Global directive.
Ensure adequate levels of process awareness
Ensure that all change requests are logged on RFC/OneTM forms.
Ensure CRs are correctly classified as per MSTOP guidelines.
Responsible to ensure that impact analysis is validated in CAB for all configuration/network changes within customer network.
Overall responsible for ensuring all configuration changes are approved by Change Advisory Board (CAB) before implementation of change.
To be member of CAB in ensuring all the critical/major changes has undergone thorough impact analysis before approval.
Ensure that decisions taken by the CAB are documented and communicated.
Ensure successful execution of CR's.
Ensure that all opened RFCs/CRs are resolved/ closed in timely manner.
Consolidate a Daily OneTM/RFC Report and send it to the concerned stakeholders.
To ensure delivery of agreed/ad-hoc reports towards customer as per WLA requirements.
To facilitate customer requirements for new and revision in existing change request and their delivery.
Ensure that concerned stake holders are adhering as per SLAs definitions.
Ensure the Change Management compliance as per Ericsson security and audit guidelines.
About this opportunity
Ericsson is proud to announce an exciting new opportunity for a Change Manager. This dynamic role involves controlling the implementation of changes within our customers' infrastructure and ensuring any necessary modifications are executed accurately and efficiently. By operating with standard procedures, the successful candidate will guarantee minimal or negligible impact on the customer's services.
What will you do
Total of 10-15 years of experience .
Leads the development, deployment, awareness, implementation and compliance of Change Management process for allocated accounts
Facilitates Change Advisory Boards (CAB) meetings & Head the CAB consisting representative from SRF, Assurance teams, D&P, Engineering and MSIP for respective account/customer.
Participates in internal and external Governance meetings and present Change Management performance.
Drives initiatives and automations to improve process performance
Open for rotational shift .
Must have ITIL certification .
The skill you bring
Ensure that MSTOP guidelines and supporting work instructions are available to carry out Change Management process for allocated accounts.
To ensure process documentation for all changes in customer's network are in line with Global directive.
Ensure adequate levels of process awareness
Ensure that all change requests are logged on RFC/OneTM forms.
Ensure CRs are correctly classified as per MSTOP guidelines.
Responsible to ensure that impact analysis is validated in CAB for all configuration/network changes within customer network.
Overall responsible for ensuring all configuration changes are approved by Change Advisory Board (CAB) before implementation of change.
To be member of CAB in ensuring all the critical/major changes has undergone thorough impact analysis before approval.
Ensure that decisions taken by the CAB are documented and communicated.
Ensure successful execution of CR's.
Ensure that all opened RFCs/CRs are resolved/ closed in timely manner.
Consolidate a Daily OneTM/RFC Report and send it to the concerned stakeholders.
To ensure delivery of agreed/ad-hoc reports towards customer as per WLA requirements.
To facilitate customer requirements for new and revision in existing change request and their delivery.
Ensure that concerned stake holders are adhering as per SLAs definitions.
Ensure the Change Management compliance as per Ericsson security and audit guidelines.
Top Skills
Automation Tools
Change Management
Itil
Ericsson Kolkata, West Bengal, IND Office
Ericsson Kolkata Office Office
Planned smart‑green New Town with wide roads, parks and malls, minutes from the airport and close to Salt Lake’s IT hub. Eco Park and business parks like Ecospace add leisure and convenience for families and professionals.
Similar Jobs at Ericsson
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
As a Technical Lead, you'll manage integration projects, conduct testing and troubleshooting, ensure service quality, and streamline processes for efficient delivery.
Top Skills:
Artificial Intelligence (Ai)
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
As a Problem Manager, you will oversee problem management processes, ensure quality service delivery, perform root cause analysis, and implement proactive measures to prevent issues, focusing on improving network services and minimizing service impact.
Top Skills:
Itil
What you need to know about the Kolkata Tech Scene
When considering the industries shaping India's tech scene, gaming might not immediately come to mind. However, in the last decade, increased internet usage and greater access to mobile devices have catapulted the industry to new heights, with Kolkata-based companies like Virtualinfocom, Red Apple Technologies and Digitoonz, at the forefront, driving the design and animation of new gaming titles for players.
