Senior Support/Dev Ops Engineer

Job Description:

In the Finance and Corporate Strategy team we ensure that the business’s capital strategies are operationally supported and strategically focused. This is how we work to secure the greatest return on investment for the global company. By gathering and analysing financial data we can influence decisions within the business, drive initiatives, and help ensure alignment with our wider objectives. Join us redefine what’s next for you.

Job Family Definition:

Provides technical support for the deployment, operation, maintenance, and lifecycle management of intelligent automation solutions across on-premises and cloud environments. Works closely with developers, solution architects, application teams, and infrastructure teams to support the implementation, integration, testing, release, and production operation of automation solutions.

Responsibilities include planning and executing deployments, configuring and administering solution environments, troubleshooting application and infrastructure issues, monitoring automation processes, managing incidents and changes, and supporting the release of solutions into production. Collaborates with on-premises technology teams, including Windows, Network, Database, Security, and other infrastructure teams, to resolve environment, connectivity, access, performance, and infrastructure-related issues.

Supports solutions deployed across on-premises Windows servers and Azure environments, including Azure-hosted applications, services, virtual machines, containers, storage, networking, and associated cloud infrastructure. Works with cloud and infrastructure teams to ensure appropriate connectivity, security, access, monitoring, availability, and operational readiness.

The role also contributes to automation platform improvements, standardization, operational processes, monitoring and alerting, deployment methodologies, documentation, change control, release management, and continuous improvement of the Support model. May lead or coordinate technical activities and cross-functional initiatives related to platforms and infrastructure.

Management Level Definition:

Applies advanced subject matter knowledge to solve complex technical and business issues related to RPA operations, automation platforms, application support, and infrastructure. Acts as a subject matter expert for production support and deployment across on-premises and Azure environments.

Works on complex problems requiring an in-depth evaluation of multiple technical and business factors, including application behavior, automation workflows, Windows infrastructure, networking, databases, security, cloud services, and system integrations. Leads and/or provides technical expertise to cross-functional teams involving RPA, application development, Windows, Network, Database, Cloud, Security, and other infrastructure functions.

Provides direction and guidance on incident management, root-cause analysis, problem management, deployment and release processes, environment readiness, monitoring, performance, resiliency, and operational controls. Drives standardization and continuous improvement of Support processes, deployment practices, and platform capabilities.

What you’ll do:

Works independently to determine the appropriate approach for resolving complex production issues and coordinating resolution across multiple technology teams. Frequently represents the RPA support organization in discussions with business stakeholders, technology teams, vendors, and external partners. May lead technical projects, mentor team members, and establish best practices, standards, and operational procedures for Support and automation platforms.

What you need to bring:

Education and Experience Required:

• Typically a technical Bachelor's degree or equivalent experience and a minimum of 10 years related experience, or Master's degree and a minimum of 8 years experience.
• Significant experience in RPA, Intelligent automation, application support, production support, or technology operations.
• Experience supporting RPA solutions across on-premises and cloud/Azure environments.
• Strong experience working with Windows Server, networking, databases, security, and other infrastructure teams to troubleshoot and resolve production issues.
• Experience with RPA deployment, configuration, monitoring, scheduling, incident management, change management, release management, and troubleshooting.
• Working knowledge of Azure services and cloud deployment concepts, including compute, networking, storage, identity/access, monitoring, and application hosting.
• Experience with automation technologies such as WorkFusion, Python-based RPA, Power Automate, UiPath, Automation Anywhere, or equivalent platforms is desirable.
• Experience with ITIL/service management processes, ServiceNow, CI/CD, source control, logging, monitoring, and operational controls is desirable.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Job Level:

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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