Senior Skills Intelligence Analyst

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Senior Skills Intelligence Analyst brings advanced analytical expertise and business acumen to the Skills Center of Excellence. Building on the foundation of the IC3 role, you will lead complex skills intelligence projects, translate business challenges into analytical approaches, and ensure our insights drive meaningful talent decisions. You will mentor the IC3 analyst, collaborate with People Analytics on dashboard strategy, and deliver executive-ready intelligence that connects skills data to business outcomes. This role requires strong analytical skills combined with deep skills domain expertise and ability to influence senior stakeholders through data storytelling.
Key Responsibilities

• Skills Data Analysis & Business Insights
• Lead complex skills analyses that require deeper interpretation: comprehensive skills gap analyses by business unit, skills adjacency mapping for mobility opportunities, and ROI analysis of skills initiatives.
• Analyze skills data to answer business questions: Which skills drive performance? Where should we invest in learning? What skills should we hire vs. develop?
• Apply statistical methods (regression, correlation, trend analysis) to uncover patterns and insights in skills data.
• Forecast skills needs based on business plans and market trends, identifying emerging skills and capability risks.
• Translate analytical findings into clear business recommendations that influence hiring, learning, and mobility decisions.
• Benchmark ServiceNow's skills composition against external market data and competitor intelligence.

Dashboard & Reporting Partnership

• Collaborate with People Analytics to co-design executive-level skills intelligence dashboards, providing domain expertise on data structures, business logic, and calculation methodologies.
• Ensure skills insights are seamlessly integrated into enterprise workforce reporting while maintaining analytical rigor and business relevance.
• Validate dashboard accuracy and ensure visualizations effectively communicate skills intelligence.
• Create supplementary analyses and executive presentations that bring dashboards to life with insights and recommendations.
• Support ongoing dashboard maintenance and enhancement based on stakeholder feedback.

Stakeholder Partnership & Communication

• Partner with senior HR and business leaders to understand talent challenges and frame analytical approaches.
• Serve as the analytical thought partner to Skills COE leadership, translating business questions into analytical approaches and surfacing insights that inform taxonomy strategy, governance decisions, and skills-based initiatives.
• Support Skills Advisors with data and analysis that strengthens their business consulting.
• Present findings to Director-level stakeholders, communicating insights clearly and recommending actions.
• Collaborate with Talent Acquisition, Learning & Development, and Workforce Planning teams on skills-based initiatives.
• Build credibility through consistently delivering relevant, accurate, and timely analysis.

Team Leadership & Quality Standards

• Mentor IC3 Skills Intelligence Analyst, reviewing work quality and providing guidance on analytical techniques.
• Establish analytical standards and methodologies for skills gap calculations, proficiency assessments, and reporting.
• Create reusable analytical assets (SQL queries, Excel templates, analysis playbooks) that scale across the COE.
• Oversee data quality standards for skills analytics, working with Skills Transformation Manager on governance.
• Lead complex analytical projects from scoping to delivery, managing timelines and stakeholder expectations.

Qualifications
Required Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5-7 years of hands-on experience in data analysis, HR Analytics, People Analytics, or business intelligence roles.
• Advanced Excel expertise including data modeling, statistical analysis, complex formulas, and executive reporting.
• Experience with Tableau or PowerBI for dashboard collaboration, requirements definition, and validation.
• Working knowledge of statistical methods (correlation, regression, trend analysis) applied to workforce data.
• Experience working with HR data and HRIS systems (Workday, SAP SuccessFactors, or similar).
• Business acumen to understand talent challenges and connect data insights to business outcomes.
• Strong communication skills to present findings to senior stakeholders and influence through data.
• Experience mentoring or guiding junior analysts.
• Deep understanding of skills taxonomies, competency frameworks, or job architectures - ability to translate taxonomy structure into analytical logic.
• Bachelor's degree in Business, Statistics, Economics, Data Analytics, or related field (or equivalent experience).

Preferred Qualifications

• Experience with ServiceNow platform and understanding of ServiceNow data structures.
• Familiarity with Workday HCM reporting and calculated fields.
• Knowledge of skills taxonomies, competency frameworks, or job architectures.
• Exposure to skills intelligence platforms (TechWolf, Eightfold, Gloat, Fuel50, ServiceNow Talent Development).
• Strong SQL proficiency for complex queries, multi-table joins, and data extraction from multiple sources.
• Python or R programming for data analysis and automation.
• Understanding of workforce planning concepts and AI/automation impacts on skills.
• Background working in fast-paced tech companies or HR transformation initiatives.
• Track record of successful partnerships with analytics/BI teams.
• Master's degree or professional certifications in analytics or HR.

Technical Skills

• Required: Statistical Analysis, Expert Excel, Tableau or PowerBI
• Preferred: Advanced SQL, Python/R, Workday reporting, ServiceNow platform, skills intelligence platforms

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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