Advisory Solution Consultant

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
About the Role :
ServiceNow is seeking an experienced Pre-Sales Solution Consultant to join our Partner Solution Consulting team, focused on enabling Global Capability Center (GCC) transformation initiativeswith our top-tier System Integrator (SI) partners. As GCCs evolve from cost optimization centers into strategic innovation hubs driving digitaladoption, business transformation, and superior customer experiences, ServiceNow is positioned as the critical platform enabling this transformation. The GCC transformation services market is projected to grow from $3.2 billion in 2024 to $10.6 billion by 2027 - a 49% CAGR - representing a significant opportunity for ServiceNow and our SI partners. In this role, you will work collaboratively with ServiceNow Global Partner Managers and Partner BD and leading System Integrators (including Accenture, Deloitte, Infosys, TCS, Wipro, Cognizant, HCLTech, Capgemini, IBM, and EY) to build and execute joint go-to-market strategies for GCCtransformation solutions.
Key Focus Areas
Process Transformation

• Enable GCCs to redesign and modernize processes using ServiceNow's workflow automation,
• Intelligent Process Automation (IPA), and AI-powered capabilities to eliminate manual interventions
• and enhance operational efficiency.

Technology Modernization

• Position ServiceNow as the platform for digital-first operations, integrating cloud, AI/ML, and
• advanced analytics capabilities to transform GCCs into future-ready innovation hubs.

Functional Transformation

• Support GCCs in transitioning from process executors to strategic owners of end-to-end global
• functions, establishing Centers of Excellence (CoEs) and driving continuous innovation.

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 9 + years of pre-sales solution consulting
• Proficiency with the ServiceNow platform or technical expertise with enterprise cloud software solutions for Global Business Services ( HR Shared Services)/ CRM
• Experience working with System Integrators, consulting firms, or business process outsourcers
• Excellent understanding of architectural principles for cloud-based platforms including multi- tenancy and automation
• Bachelor's degree or higher in Business, IT, Engineering, or related field
• Proven track record of meeting or exceeding sales targets
• Willingness to travel up to 40%, including international travel to GCC locations (primarily
• India)

Key Competencies

• Business Acumen: Deep understanding of how consulting firms, SIs, and GCCs create value; awareness of industry pressures and digital transformation drivers
• Collaboration: Ability to work across teams in highly matrixed organizations spanning ServiceNow, SI partners, and enterprise clients
• Influence: Navigate complex partner organizations, identify stakeholders and decision makers, build credibility and trust
• Nimble Learning: Quickly grasp new concepts in GCC operations, transformation methodologies, and evolving ServiceNow capabilities
• Execution Focus: Bias for action; address opportunities and challenges quickly with minimal supervision

Preferred Qualifications

• Strong understanding of GCC/shared services operating models and transformation drivers Experience with ServiceNow product suite (Preferably CSM, HRSD, Strategic Portfolio Management)
• Current ServiceNow certification (e.g., Certified System Administrator, Certified Implementation Specialist at a minimum - Prefer CMAs and CTAs)
• Experience building and launching service provider or managed services solutions
• Knowledge of Intelligent Process Automation (IPA), AI/ML, and advanced analytics technologies
• Familiarity with the India GCC ecosystem
• ServiceNow platform development experience

FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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