Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission:
Zocdoc’s most important asset is our people. As a Senior Engineering Manager in the Provider group, you will lead product engineering teams that serve healthcare organizations, building enterprise grade software that enables a smooth and efficient setup, onboarding and account management. Your leadership of this product engineering team will result in us shipping quickly with the right amount of investment in infrastructure, bettering our product and improving the lives of millions of patients. Your dedication to building a culture of transparency, inclusion, and support will help ensure that our engineering is always evolving and growing. Your ability to combine technical capabilities, digging into details to unblock teams and steer through complex engineering tradeoffs, with business knowledge and context is crucial for the success of Zocdoc.
As a senior technology leader in India, you will additionally have a dotted line responsibility for engineers outside of your direct reports, fostering a strong engineering culture, cross team collaboration and learning and development and scaling our engineering group in India.
You’ll enjoy this role if you are…- Excited to lead product engineering teams, balancing delivery excellence with long-term technical and organizational health.
- Passionate about creating systems and structures that enable engineers and managers to do their best work — scaling mentorship, quality, and delivery practices across teams.
- Energized by solving complex, cross-functional challenges, collaborating with Product, Design, and Operations to define strategy and deliver impactful outcomes.
- A multiplier leader who develops leaders and senior ICs, fostering a culture of growth, ownership, and accountability.
- Skilled at navigating ambiguity — setting direction when context is incomplete, aligning teams around a clear vision, and adapting quickly as business needs evolve.
- A strong communicator and relationship builder, comfortable influencing at all levels of the organization and advocating for your teams’ needs.
- Motivated by outcomes over output, focusing on measurable customer and business impact while maintaining technical excellence.
- Deeply committed to building diverse, inclusive, and psychologically safe teams where everyone can thrive and contribute their best ideas.
- Constantly learning — from peers, from your teams, and from results — and eager to evolve both technology and culture to make Zocdoc stronger.
Your day to day is…
- Leading, managing and growing a large team of full-stack software engineers to deliver highly reliable, performant software solutions.
- Partnering with product and design to build out a clear technical product strategy and roadmap.
- Fostering a strong engineering culture, cross team collaboration and learning.
- Mentoring and coaching a large team of engineers to maintain a high quality of work, while delivering new features and driving customer impact.
- Growing the next set of leaders within the organization, in order to enable Zocdoc to scale.
- Making sure we are building out the platform’s capabilities with attention to security, scale, performance and uptime.
- Fostering the development of innovative and step change solutions by leveraging GenAI tools and other emerging technologies.
You’ll be successful in this role if you have…
- Shipped multiple product features to external customers, as an IC and a Manager
- A deep knowledge of software development methodologies
- A passion for understanding the use cases of your customers and a focus on collaboration
- Experience working with microservice architectures and AWS / cloud environment
- AWS, React / JS / frontend development, C# / backend development
- Solid communication skills with the ability to influence key stakeholders and build consensus with engineers at all levels
- The mentality of an entrepreneur/owner and a strong bias to action
- Humility. You believe in treating all people with dignity and respect, regardless of title or tenure, and you approach tough conversations with empathy
Benefits:
- An incredible team of smart and supportive people
- A competitive compensation package, including attractive medical insurance
- Amazing perks – think catered lunch every day, Ping Pong, etc.
- Daycare reimbursement
- The chance to create a better healthcare experience for millions of patients!
- Corporate wellness programs with Headspace
- Cellphone and wifi reimbursement
- Competitive parental leave
- Sabbatical leave (over 5 years)
- Annual sponsored health check-ups
- Sponsored counselling and therapy via Betterlyf
- Competitive PTO
- Zocdoc is certified as a Great Place to Work 2022-2026
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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