Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
You’ll enjoy this role if you are...
- Determined to lead and scale the provider data operations function - managing a growing team of leads and operational staff responsible for ensuring the integrity, accuracy, completeness, and compliance of Zocdoc’s provider data.
- Curious to design and drive operational strategy, process improvements, and automation, partnering closely with global teams to deliver excellence at scale.
- Keen to play a pivotal role as Zocdoc expands its marketplace coverage, specialties, and insurance networks, building the operational foundation to scale rapidly, reliably, and efficiently.
Your day-to-day is…
- To lead and scale a team of 15–30+ provider data staff and leads with responsibility for hiring, training, performance management, and career development.
- To define and monitor key operational KPIs (accuracy, SLA adherence, team utilization, error rates) and deliver regular dashboards to leadership.
- To drive resource planning and forecasting, including vendor partnerships, budget management, and capacity planning.
- To collaborate cross-functionally with Sales, Onboarding, Product, Engineering, and Business Operations to build scalable workflows and leverage automation for efficiency.
- To lead root-cause analysis for process or data inconsistencies, drive corrective actions, and foster a culture of continuous improvement.
- To serve as the escalation point for operational issues and workflow bottlenecks, ensuring clear communication with US and India stakeholders.
- To stay up to date on healthcare regulations and compliance standards related to provider data and information security.
- To build playbooks, documentation, and operational frameworks to standardize processes and enable rapid scaling.
- To contribute to strategic planning for Zocdoc’s expansion into new markets, specialties, and insurance plans.
You’ll be successful in this role if you have:
- Bachelor’s/Master’s degree from a reputed institution with a strong academic record (minimum 60% or equivalent).
- 5–7+ years of experience in data/business operations, analytics, or research, with at least 2–3 years managing people (10+ direct or indirect reports).
- Proven experience scaling teams and operations, including hiring, process setup, and leading leads.
- Familiarity with Microsoft Excel and Google Sheets including Google AppScripts.
- Experience with AI-powered tools for research and data validation; ability to refine and quality-check AI outputs.
- Excellent communication and stakeholder management skills; strong customer-service orientation.
- Analytical mindset with attention to detail and the ability to operate effectively in a fast-paced, evolving environment.
- Familiarity with Salesforce, SQL, BI tools (Tableau / Power BI), or automation platforms is a plus.
- A background in US healthcare or Healthcare Tech companies is a plus.
- Experience working across global or cross-timezone teams (India/US) is a plus.
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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