Description and Requirements
Sr. Associate - Sales Comp Admin _ Holdings
Position Title:
Sr. Associate, Operations
Reports to (Responsibility Level):
TL / AM / UM
Supervises:
None
Location:
Jaipur
Global Grade:
GG 08
Complexity:
7/T4C3
PID/s Load Mapping:
TBD
Position Summary
- Initiating Broker Add/Change/Remove request submitted by the policy holder and resolving the related queries/escalations for assigned brokers varying complexity.
- Meets quality and customer service expectation levels set by the organization guidelines.
Job Responsibilities
- Review and validate the CPAM access management request.
- Consolidate and review the CPAM request report.
- Perform CPAM Audits
- Review of the request and form for acceptability
- Review the return statement & identify the potential reason for return.
- Partnering with different stakeholders and resolve broker service-related queries received from various departments/stakeholders through emails.
- Updating systems with servicing broker and send external confirmation communication email.
- Implement corrective actions, as needed, to ensure correct broker details.
Education, Technical Skills & Other Critical Requirement
Education
- Bachelor's degree (Any Stream) or diploma with a minimum of 15 years of education.
Experience
(In Years)
- Professional with 2+ years of work experience in BPO/Insurance industry (policy admin/ comp admin) preferably under Insurance
Technical Skills
- Keyboarding and data entry speed (minimum 30 wpm with 90% accuracy)
- Good analytical skills with an ability to research & take decision to resolve problems in processing.
- Good computer navigation skills
- Good knowledge of complete MS Office suite
Other Critical Requirements Like Voice/ Non-Voice for Insurance Ops
- Knowledge of Insurance principles in relation to the US Insurance industry
- Good communication skills, both written & Verbal
#BI-Hybrid
What We Do
Named one of Fortune’s “World’s Most Admired Companies,” MetLife is leading the global transformation of an industry we’ve defined for more than 150 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife’s building a workforce of diverse and empowered voices that all belong. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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