Lead the Problem Management process to minimize recurring incidents, perform fault management, configuration activities, and support incident recovery, ensuring quality and adherence to SLAs.
Join our Team
About this opportunity:
We are looking for a skilled professional with strong expertise in Problem Management within the PS Core domain. This role emphasizes on three key areas: Reactive, Proactive, and Enhanced Problem Management, thereby providing the candidate with a cricket ground to hit their skills right.
What you will do:
Lead the Problem Management process to reduce recurring incidents and business impact.
Fault management including TT handling and fault localization within SLA
Configuration activities for new services
Incident recovery within SLA
Preventive and corrective maintenance activities
Network configuration audits
2nd level operation engineers' performance during shift time and share the knowledge and proper guidelines to assure their work quality and process consistency
The skills you bring:
Bachelor's degree in Telecommunications, Electronics & Communication, Computer Science, or related field.
4+ years of experience in Problem Management, PS/CS Core roles.
Hands-on experience with telecom vendors' equipment (e.g., Nokia, Huawei, Ericsson, Etc ).
Strong knowledge of ITIL v3/v4 Problem Management framework.
Excellent communication, stakeholder management, and analytical skills.
3 to 7 years of experience in Telecommunications.
Domain experience: (CS core / Packet core) at least 2-4 years.
A clear understanding of 3GPP standards and different protocols, like SIP, Diameter, BICC, SIGTRAN ,CAMEL,MAP , etc.
Clear understanding for 2G/3G/4G core network nodes, protocols and signaling flow
Detailed understanding of different voice core scenarios and signalling flows
Detailed understanding of different data core scenarios and signalling flows
Strong hands-on experience in O&M of different Voice Core CS nodes like MSC, MGWs, STP, UDC, APG, etc
Good knowledge of Virtualization, Cloud NFVI, and NFVO is highly preferred.
Very good knowledge of Packet Core nodes, SGSN-MME, GGSN (EPG), SAPC (PCRF)
Very good understanding of Cloud technology and infrastructure Knowledge
Good Understanding of Packet Core surrounding Nodes (Like IMS, OCC, IPWorks DNS, Charging Nodes)
5GSA and 5G NSA technologies understanding
Roaming Data and call flow deep knowledge along with GRX part understanding
IMS call flows
Excellent IP background
MPBN Knowledge
Very good knowledge of Linux
Excellent analytical & presentation skills.
Plan and execute context specific analysis and problem-solving framework in collaboration with stakeholders and vendors.
Innovate and implement experimental ideas and concepts to deliver value to the end consumers.
Day to Day issue handling and reporting.
Self-driven, self-motivated, ambitious, effective, and efficient in customer service skills
Must have Good Communication skills (verbal & written) & Customer handling capabilities.
About this opportunity:
We are looking for a skilled professional with strong expertise in Problem Management within the PS Core domain. This role emphasizes on three key areas: Reactive, Proactive, and Enhanced Problem Management, thereby providing the candidate with a cricket ground to hit their skills right.
What you will do:
Lead the Problem Management process to reduce recurring incidents and business impact.
Fault management including TT handling and fault localization within SLA
Configuration activities for new services
Incident recovery within SLA
Preventive and corrective maintenance activities
Network configuration audits
2nd level operation engineers' performance during shift time and share the knowledge and proper guidelines to assure their work quality and process consistency
The skills you bring:
Bachelor's degree in Telecommunications, Electronics & Communication, Computer Science, or related field.
4+ years of experience in Problem Management, PS/CS Core roles.
Hands-on experience with telecom vendors' equipment (e.g., Nokia, Huawei, Ericsson, Etc ).
Strong knowledge of ITIL v3/v4 Problem Management framework.
Excellent communication, stakeholder management, and analytical skills.
3 to 7 years of experience in Telecommunications.
Domain experience: (CS core / Packet core) at least 2-4 years.
A clear understanding of 3GPP standards and different protocols, like SIP, Diameter, BICC, SIGTRAN ,CAMEL,MAP , etc.
Clear understanding for 2G/3G/4G core network nodes, protocols and signaling flow
Detailed understanding of different voice core scenarios and signalling flows
Detailed understanding of different data core scenarios and signalling flows
Strong hands-on experience in O&M of different Voice Core CS nodes like MSC, MGWs, STP, UDC, APG, etc
Good knowledge of Virtualization, Cloud NFVI, and NFVO is highly preferred.
Very good knowledge of Packet Core nodes, SGSN-MME, GGSN (EPG), SAPC (PCRF)
Very good understanding of Cloud technology and infrastructure Knowledge
Good Understanding of Packet Core surrounding Nodes (Like IMS, OCC, IPWorks DNS, Charging Nodes)
5GSA and 5G NSA technologies understanding
Roaming Data and call flow deep knowledge along with GRX part understanding
IMS call flows
Excellent IP background
MPBN Knowledge
Very good knowledge of Linux
Excellent analytical & presentation skills.
Plan and execute context specific analysis and problem-solving framework in collaboration with stakeholders and vendors.
Innovate and implement experimental ideas and concepts to deliver value to the end consumers.
Day to Day issue handling and reporting.
Self-driven, self-motivated, ambitious, effective, and efficient in customer service skills
Must have Good Communication skills (verbal & written) & Customer handling capabilities.
Top Skills
Bicc
Camel
Cloud Nfvi
Diameter
Ericsson
Huawei
Ims
Itil V3/V4
Linux
Map
Nfvo
Nokia
Sigtran
Sip
Virtualization
Ericsson Kolkata, West Bengal, IND Office
Ericsson Kolkata Hub Office
Planned smart‑green New Town with wide roads, parks and malls, minutes from the airport and close to Salt Lake’s IT hub. Eco Park and business parks like Ecospace add leisure and convenience for families and professionals.
Similar Jobs at Ericsson
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Manage end-to-end RAN operations, execute software upgrades, optimize KPIs, and engage stakeholders while ensuring process excellence across OEMs.
Top Skills:
EricssonHuawei Ran SystemsItilLean Six SigmaNokiaRan ArchitectureZte
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
The Problem Manager is responsible for managing and preventing recurring incidents in Core Networks through root cause analysis, stakeholder coordination, and process improvement.
Top Skills:
3Gpp StandardsBiccCamelCloud InfrastructureDiameterGgsnItilMapNfvSapcSgsn-MmeSigtranSipVoip
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
The role involves alarm monitoring, incident management, fault analysis, and collaboration with teams to maintain network performance in a 24/7 environment.
Top Skills:
Ericsson Oss,Nms Tools,Netcool,Hp Openview,Solarwinds
What you need to know about the Kolkata Tech Scene
When considering the industries shaping India's tech scene, gaming might not immediately come to mind. However, in the last decade, increased internet usage and greater access to mobile devices have catapulted the industry to new heights, with Kolkata-based companies like Virtualinfocom, Red Apple Technologies and Digitoonz, at the forefront, driving the design and animation of new gaming titles for players.
