Leads JumpCloud’s India-based Professional Services team, overseeing customer implementations, migrations, custom integrations, automation, and technical delivery. Manages distributed technical teams using Scrum, drives service growth and adoption, tracks performance metrics, improves processes, and collaborates with Customer Success, Engineering, Product, and global leadership. Provides architectural guidance across directory services, identity protocols, cloud platforms, and operating systems while supporting customer retention and expansion.
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All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.
About JumpCloud®JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.
JumpCloud is Intelligent, Secure IT.
About the RoleAs the Manager of Professional Services, you will be responsible for leading service delivery and implementation across JumpCloud’s new and existing customers. This role requires a leader with 10-14 years of experience who can bridge the gap between high-level architectural strategy and hands-on custom technical delivery. You will ensure that customers receive a world-class implementation experience through both structured consulting and custom-built automation solutions.
This role will also play a key role in building and scaling the India based Professional Services capability, partnering closely with global stakeholders to ensure strong delivery execution, operational excellence, and team collaboration
What You’ll Be Doing :
Team Leadership: Lead, mentor, and provide professional growth opportunities for a distributed team of Professional Services and Software Engineering professionals, with a focus on strengthening team capability, collaboration, and delivery excellence across the India based operations
Scrum Management: Manage the team using Scrum methodology, including planning the product backlog, sprint planning, product prioritization, and tracking team velocity.
Take responsibility in the growth of services business in the region. Strategize offerings and plans to drive better service delivery adoption.
Collaborate with cross functional global teams including Customer Success, Engineering, Revenue Operations, and Leadership stakeholders to drive successful customer delivery outcomes and operational alignment.
Drive product adoption and contribute to customer retention and growth.
Drive, track and implement professional services metrics to be able to evaluate team performance.
Strategic Oversight: Own and design complex tools and solutions, ensuring they meet the specific technical and business needs of our customers.
Process Improvement: Identify trends and review data to make informed decisions regarding tooling and process improvements.
Stakeholder Engagement: Represent the Professional Services team in strategic meetings with internal stakeholders across GCS, Engineering, and Product.
Technical Guidance: Provide a trusted technical bridge between JumpCloud and our customers, offering guidance on everything from User Adoption strategy to custom integrations.
Migration & Implementation: Manage a team that consults, plans, and oversees implementations and migrations from legacy directories (e.g., Active Directory, Okta) to the JumpCloud platform.
We’re Looking For :
Experience: 10–14 years of experience in programming, scripting, or professional services in a SaaS or IT environment.
Leadership: At least 3–5 years of experience leading technical teams and owning engineering initiatives.
Agile Expertise: Demonstrated experience managing software teams using Scrum or other Agile methodologies.
Technical Mastery: Advanced proficiency in PowerShell and Bash scripting, as well as experience with Python or other object-oriented languages.
Directory Services: Deep expertise in Active Directory, Microsoft 365, AzureAD, and Okta.
Protocols & Networking: Advanced understanding of LDAP(S), RADIUS, SAML, OIDC, and SCIM.
Cloud & OS Knowledge: Familiarity with AWS, Azure, or GWS, and experience managing Windows, macOS, and Linux operating systems.
Project Management: Familiar with project management strategies and implementing them to ensure satisfactory completion of technical deployment projects
- Working Hours: Willingness to work in EMEA Hours 1PM to 10PM IST
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Where you’ll be working/Location:
JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role.
Language:
JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud?
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.
JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.
All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line "Scam Notice"
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