Manager - Operations

Description and Requirements
Key Responsibilities:

• Effective communication and motivational skills
• Strong people management skills, ability to maintain high team bonding spirit and boost employee morale
• Ability to perform Reporting and accounting work
• Ability to coach and give feedback on an ongoing basis
• Ability to effectively manage research/resolution/follow-ups for closure of open items
• Ability to assist new hires such that they are productive on the floor in the shortest possible time frame
• Effectively plan, prioritize and execute everyday floor operations
• Strong problem-solving ability
• Ability to foresee and respond pro actively on the floor
• High energy and resilience level
• Strong computing skills
• Ability to coordinate & liaison with various support functions / departments to facilitate service delivery with Operations
• Self initiated, drive and zeal for continuous improvement
• Ability to lead and work in a cross-cultural environment
• Knowledge of the function, process and systems
• Ability to handle escalations, Client Interactions, where required at the level of Supervisors
• Ensure compliance with internal policies and procedures, external regulations and information security standards
• Process knowledge would certainly be an added advantage
• Any other essential function that may occur from time to time as directed by the Supervisor

Education, Technical Skills & Other Critical Requirement:

• Education Graduate in Accounting / Commerce / Business Administration

Experience (In Years)

• Should have spent minimum 7 - 9 years in Finance accounting & reporting work
• Technical Skills: Good computer navigation skills & good knowledge of the complete MS Office suite
• Other Critical Requirements Like Voice/
• Non-Voice for Insurance Ops

About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
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