Who We Are – MassMutual India
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we’re stronger.
Job Description
- 3 to 7 years of hands-on experience in Informatica Application Development or Production Support with excellent Analytical skills.
Technical Skills
- Strong experience with Informatica (PowerCenter / IICS preferred)
- Good working knowledge of:
- UNIX commands and Shell scripting
- SQL scripting
- Job schedulers
- Experience using ServiceNow and JIRA ticketing tools
- Good to have exposure to:
- Python
- Apache Airflow
- AWS
- PySpark
- Informatica Cloud (IICS)
Roles & Responsibilities
- Provide production/application support for Informatica-based applications
- Proactively analyze, troubleshoot, and resolve incidents within defined SLAs
- Take up minor development and enhancement activities as required
- Track, update, and respond to customer communications in a timely manner
- Work closely with business and technical teams to understand issues and requirements
- Participate in project life cycle activities for development and maintenance projects
- Follow Agile and DevOps methodologies during delivery and support
Required Skills
- Strong troubleshooting and analytical skills
- Excellent verbal and written communication skills
- Good understanding of business domain basics to interpret business requirements
- Ability to work independently and handle production-critical issues
Preferred Experience
- Prior experience in 24/7 production support environments
- Experience in support projects is highly desirable
Work Schedule
- Must be flexible to work in rotational shifts, including 24/7 support.
Why Join Us?
We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!
