Head of Service Line Build - India

Grow with us
About this opportunity:
Key Responsibilities

• Lead and support Service Delivery - ensure Network Rollout (NRO) service delivery strategy and execution
• Resource Management within Market Area Service Line Build for all NRO & Project Management resources, with following key objectives:
  • Handle all resource management for all NRO & Project Management resources. This includes all resources type: FTE, ARP, ASP T&M and SDU resources to fulfil business demand
  • Increased sharing of resources & competence.
  • Optimize resource efficiency and right size our organization timely.
• Secure and deploy the requirement of resources for Build Management viz. Implementation Manager , Quality and OHS leads, Ware house and Logistics leads , ASP leads as per the forecast within each CU through Global Service centers / ASP partners
• Responsible to driving NRO Automation & Lead action on Digital transformation - Network Deployment Project Business flow Establish Smart Digital Project Management Method and connected digital landscape to manage complexity, shorter lead time, with efficiency to drive successful project.
• Drive Competence Management - Provide training and drive knowledge transfer
• Conduct Resource Management - Maintain and achieve resource utilization and availability as per CU Requirements
• Look after unit finance within your group
• To secure project deliverable is in track and undertaking as one business Fulfillment assignment toward customer deliverable and internally as well.
• Support, deployment programs and common structures .Identify and execute improvements within the global service delivery organization (SAGND / Service Line Build) / Create Project, Methods, and tool for all contracts- Streamline & Automate. Recognition and development for all key roles working on a project.
• Manage Financial Performance Management for all key projects.
• Define and execute strategic improvement programs (critical projects, cost of poor quality, savings)
• Drive Internal/external PMO Governances
• CPM competence development, assessment/certification, secure employee satisfaction, mentor & coach CPM team members to build up a strong cohesive team
• Analyze and adopt CPM offshore portfolios & methods per business needs
• Actively promote Project Management as a service per MA/CU business priorities
• Build Governance & Manage NRO Operation & Financial Performance Management for all key projects.

Join our Team
What will you do

• Achieve Project on scope, time, cost. Acceptance = On Air. Focus on Order to Cash.
• Achieve Fixed to Variable Resource target in Each CU
• Achieve the ratio of sites delivered under agreed delivery models (FTK / ASP )
• Accelerate service delivery, efficiency, and performance within operations between the CU - India - Utilization
• NRO Strategy and financial planning
  • Manage Full Potential Program for NRO
  • Manage OHS, Security & Anticorruption and secure "Target-Zero" initiative
  • Secure operational and productivity outcome and KPIs

The skills you bring:

• Education & Experience: Bachelor or master's degree in Telecoms or Business administration
• 15+ years of experience of the Telecoms industry and 5+in NRO business aspects and 5+ years in leading CPM office and extensive network deployments
• Strong validated experience to maintain trust with all stakeholders, good understanding of Ericsson customer project management processes, and project financials
• Strong competence on Ericsson portfolio with strong competence of NRO technology and solutions being a plus.
• Broad experience in Ericsson internal processes, organization (both global and CUs)
• Customer facing, Presentation and Communication skills
• Problem Solving & Critical Thinking
• Eye for business and Financial Understanding
• Excellent in managing MA/CU level governance
• Ability to work across organizational boundaries and dynamics
• Business insights & commercial thinking
• Highly adaptive, and thriving in a rapidly changing environment
• Strong communication, organizing, planning and negotiation skills
• Deep understanding on Ericsson core value & cultures and processes
• Excellent in coaching and mentoring
• Extensive problem solving and prioritization skills

Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Gurgaon
Req ID: 780660