This role leads end-user computing initiatives, manages team performance, oversees support tasks, and coordinates technology deployments, improving employee productivity and satisfaction.
TransUnion's Job Applicant Privacy Notice
What We'll Bring:
The EUC L2 (End User Computing Level 2) role is a leadership and operational support position focused on enhancing end-user technology experiences. The role emphasizes proactive improvement of IT systems, efficient team and resource management, and ensuring high service levels. It requires a blend of technical expertise, strategic thinking, and strong interpersonal skills to drive productivity and satisfaction across the organization.What You'll Bring:
- Lead and support end-user computing (EUC) initiatives to improve employee productivity and satisfaction.
- Monitor and manage team performance to meet service level agreements (SLAs).
- Oversee the EUC service catalog and knowledge base, ensuring documentation is current and accessible.
- Assign and prioritize daily support tasks and user access provisioning.
- Coordinate hardware/software deployments and ensure compliance with PCI and SOX standards.
- Maintain accurate inventory of end-user hardware and software assets.
- Act as the primary escalation point for urgent issues, including off-hours support.
- Collaborate with cross-functional teams within the Technology Operations organization.
- Lead medium to large-scale projects and internal initiatives.
Impact You'll Make:
- Identify and implement process improvements to enhance service delivery.
- Provide strategic input on EUC technologies and industry trends.
- Support mobile device and video conferencing systems.
- Ensure adherence to service desk policies and procedures.
- Communicate effectively with both technical and non-technical stakeholders, including executive leadership.
- Demonstrate initiative and the ability to work independently or within a team.
- Preferred qualifications include technical certifications such as CompTIA A+ or MCP.
TransUnion Job Title
Rep III, IT SupportTop Skills
Comptia A+
Mcp
Pci
Sox
Similar Jobs at TransUnion
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
The role involves leading DevOps initiatives, optimizing cloud infrastructure, implementing CI/CD pipelines, and driving operational excellence while ensuring security throughout the SDLC.
Top Skills:
AnsibleAWSAzureCi/CdCloudFormationDockerElk StackGCPGitlab CiGrafanaHarnessJenkinsKubernetesPrometheusSplunkTerraform
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
The role involves developing software for the Order Management platform, collaborating with teams in an agile environment, optimizing processes, and troubleshooting middleware applications.
Top Skills:
AjaxApache CamelDevOpsEjbHibernateJ2EeJauth2.0JavaJavaScriptJdbcJmsJSONJspJunitJwtKubernetesMavenMicroservicesMongoDBMybatisOpenjpaOraclePl/SqlRestful Web ServiceSoapSpringSpring BootXMLXslt
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
The AVP - Commercial Sales at TransUnion CIBIL is responsible for driving business development, forming strategies, and ensuring cross-functional engagement to enhance commercial lending solutions. Key tasks include deal origination, partnership development, and KPI tracking.
What you need to know about the Kolkata Tech Scene
When considering the industries shaping India's tech scene, gaming might not immediately come to mind. However, in the last decade, increased internet usage and greater access to mobile devices have catapulted the industry to new heights, with Kolkata-based companies like Virtualinfocom, Red Apple Technologies and Digitoonz, at the forefront, driving the design and animation of new gaming titles for players.
