Provide O&M support for core and cloud systems, lead incident and emergency resolution with RCA, support projects and node acceptance tests, drive automation and AI initiatives for predictive maintenance, monitor performance and change processes, ensure access controls, and collaborate with global support and hardware partners to maintain telecom service stability.
Join our Team
About this opportunity:
We are looking for MS Core and Cloud Specialist tostrengthen our Service Delivery team. In this role, you will ensure seamless Operations & Maintenance (O&M), manage incidents and emergencies, and provide advanced technical troubleshooting. You will also support project activities, automation, and AI-driven initiatives, while working closely with stakeholders, hardware partners, and global support teams. This is a high-impact role where your expertise will directly contribute to network stability, customer experience, and the evolution of intelligent, future-ready telecom services.
What you will do:
The skills you bring:
About this opportunity:
We are looking for MS Core and Cloud Specialist tostrengthen our Service Delivery team. In this role, you will ensure seamless Operations & Maintenance (O&M), manage incidents and emergencies, and provide advanced technical troubleshooting. You will also support project activities, automation, and AI-driven initiatives, while working closely with stakeholders, hardware partners, and global support teams. This is a high-impact role where your expertise will directly contribute to network stability, customer experience, and the evolution of intelligent, future-ready telecom services.
What you will do:
- Deliver O&M support, ensuring availability and performance of core and cloud systems.
- Lead incident and emergency handling, providing timely resolution and RCA for critical events.
- Support project execution including new node acceptance tests and technology rollouts.
- Drive automation and AI initiatives for predictive maintenance, proactive fault detection, and operational efficiency.
- Monitor and review TT, CR, and AT performance, ensuring adherence to MSTOP guidelines.
- Ensure MIR release and user access controls in line with Ericsson standards.
- Collaborate with cross-functional teams, hardware partners, and stakeholders for smooth service delivery.
- Interface with regional and global support teams for escalated issues and knowledge sharing.
The skills you bring:
- 11-16 years in Telecom O&M, Service Delivery, or Customer Support.
- 8+ Years of Hands-on experience with Ericsson Charging System.
- Exposure to AI/ML-driven operations or automation frameworks is an advantage.
- Familiarity with incident, problem, and change management processes.
- Intelligent Networks (IN), CAMEL, INAP.
- Voice Call & Signaling Routing, Network Architecture & Protocols.
- End-to-End Performance Audit & Optimization.
- IP Networking & Network Security.
- Knowledge of AI-based monitoring and data analytics tools.
- ITIL, Oracle, CCNA, Red Hat.
- Cloud, Automation, or AI/ML certifications are a plus.
- Contribute to mission-critical telecom operations impacting millions of users.
- Gain global exposure by working with regional and international support teams.
- Build future-ready expertise in AI, Cloud, and Automation technologies.
- Be part of an innovative environment that values continuous improvement and excellence.
- Develop resilience and adaptability through dynamic 24x7 shift operations.
- Bachelor's degree in Engineering (Telecom/IT/Computer Science) or equivalent.
Ericsson Kolkata, West Bengal, IND Office
Ericsson Kolkata Hub Office
Planned smart‑green New Town with wide roads, parks and malls, minutes from the airport and close to Salt Lake’s IT hub. Eco Park and business parks like Ecospace add leisure and convenience for families and professionals.
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