Director Technical Project Management

Requisition Number: 2359533
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:

• Program Leadership: Drive cross-team planning, execution, governance, and delivery coordination for federated chatbot capabilities across UHC Member Journey engineering teams
• Conversational AI Federation: Partner with engineering, product, and platform teams to establish common adoption patterns, intake processes, implementation guidance, and operating rhythms for chatbot capabilities across member digital journeys
• Journey Team Alignment: Coordinate across engineering teams that support all UHC Member journeys to ensure chatbot-related work is sequenced, prioritized, and delivered in alignment with shared business and member experience goals
• Roadmap & Dependency Management: Maintain visibility into chatbot-related roadmaps, milestones, dependencies, risks, and decision points across multiple teams and workstreams
• Delivery Management: Maintain integrated program plans, track progress, manage risks and issues, support escalation paths, and ensure teams have visibility into timelines, blockers, and key decisions
• Stakeholder Management: Facilitate communication and alignment across engineering, product, architecture, platform, design, legal, compliance, privacy, operations, analytics, and business partners
• Backlog & Requirements Support: Collaborate with product owners, engineering leads, and platform partners to translate chatbot capability needs into epics, features, user stories, acceptance criteria, and delivery milestones in tools such as Rally and Aha!
• Technical Fluency: Develop a working understanding of chatbot platforms, APIs, integration patterns, authentication, routing, escalation flows, analytics, monitoring, and operational support needs
• Operational Readiness: Support readiness planning for reliability, performance, monitoring, incident management, reporting, accessibility, support processes, and member experience quality
• Responsible Use & Compliance: Partner with security, privacy, legal, and compliance teams to ensure chatbot capabilities follow enterprise standards for PII, data handling, consent, auditability, accessibility, and responsible technology use
• Change Management & Enablement: Help engineering teams adopt federated chatbot capabilities through documentation, enablement materials, governance forums, delivery playbooks, and repeatable processes
• Leadership: Influence stakeholders across engineering and business teams, resolve ambiguity, escalate issues appropriately, and help create a culture of accountability, transparency, and collaboration
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 15+ years of program management, technical program management, product operations, or technology delivery experience
• Experience leading complex, cross-functional technology initiatives across multiple engineering teams
• Experience coordinating delivery across distributed teams, shared platforms, or reusable enterprise capabilities
• Experience working in agile delivery environments with tools such as Rally, Aha!, Jira, Confluence, or similar platforms
• Solid technical fluency with digital platforms, APIs, integrations, shared services, or enterprise-scale software delivery
• Proven ability to manage integrated plans, dependencies, risks, issues, stakeholder communications, and leadership-level status reporting
• Proven excellent communication, facilitation, organization, and stakeholder management skills
• Proven ability to influence without authority and drive alignment across globally distributed teams
• Willingness to overlap with US teams for 5-6 hours

Preferred Qualifications:

• Healthcare experience
• Experience with member-facing, consumer-facing, or customer service digital platforms
• Experience supporting chatbot, messaging, virtual assistant, contact center, conversational AI, or service-routing capabilities
• Experience with federated delivery models, shared platform adoption, reusable capabilities, or enterprise enablement programs
• Experience partnering with security, privacy, legal, compliance, accessibility, analytics, operations, or production support teams
• Working understanding of chatbot architecture, AI-enabled chat experiences, intent routing, escalation flows, containment, analytics, and operational measurement

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.