Custom Software Engineer

Project Role : Custom Software Engineer
Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact.
Must have skills : Contact Center Technology Implementation
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Custom Software Engineer, a typical day involves leading the design, development, and configuration of specialized applications tailored to meet project requirements. This role requires coordinating with various stakeholders to ensure seamless integration and functionality of software solutions. The engineer acts as the main liaison, managing communication and progress updates while overseeing the technical aspects of the project to deliver high-quality results within established timelines.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather and analyze requirements for software implementation.
- Ensure the applications are designed and configured to align with business needs and technical standards.
- Assist junior team members by providing guidance and support to enhance their technical skills and project understanding.
- Continuously monitor and improve application performance and reliability through proactive troubleshooting and optimization.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Contact Center Technology Implementation.
- Experience with integration of contact center solutions with existing enterprise systems.
- Strong knowledge of software development lifecycle and best practices in application configuration.
- Ability to troubleshoot complex technical issues and provide effective solutions.
- Familiarity with communication protocols and technologies used in contact center environments.
- Excellent problem-solving skills and attention to detail in software design and implementation.

Additional Information:
- The candidate should have minimum 3 years of experience in Contact Center Technology Implementation.
- This position is based at our Pune office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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