Lead automation delivery for Managed Services: design, develop, deploy Ericsson-standardized automation (RPA, ENABLE, MATE), drive reuse, align with strategic priorities, manage capacity and SLAs, ensure benefits realization and smooth transitions.
Join our Team
The Automation Delivery Manager is a key L6 role within the Automation Delivery Unit under BCSS MSN SLOP Service Management. The individual will be responsible for leading and guiding the automation team to meet the strategic automation needs of Managed Services across multiple customers. This role involves driving innovative automation solutions, design, development, and deployment using Ericsson-standardized tools such as RPA, ENABLE, MATE, and other proprietary In-house tools.
What will you do:
• Drive the digital transformation of existing and upcoming Managed Services businesses through the design, development, and deployment of relevant automation solutions.• Lead the design, development, and deployment of automation solutions based on approved ideas, leveraging Ericsson's in-house and standardized automation platforms, including RPA, ENABLE, MATE etc.• Ensure automation projects are delivered according to the agreed project plans and scope, promoting the "develop once and reuse everywhere" philosophy to maximize ROI and improve automation saturation across MS contracts.• Align automation delivery with MSN's key strategic priorities and ensure it contributes to overall goals.Foster a culture of innovation by identifying and implementing AAA (Automation, Analytics, AI/ML) opportunities across the business unit.• Ensure readiness and smooth execution of the "Transition and Transformation" program for new MS opportunities.• Develop a Tools Charter, clearly defining roles and responsibilities across teams and stakeholders.• Conceptualize and implement improvements to tools capability and performance.• Define and document SLAs for end-to-end tools and automation delivery support, ensuring clear expectations with stakeholders.• Align and manage periodic demand and capacity with key stakeholders like SDUs.• Ensure the realization and validation of business benefits post-automation go-live.• Proactively identify and mitigate any delivery impediments, ensuring that projects and SDE delivery stay on track.
The skills you bring:
• 12+ years of experience in the Telco/IT sectors, with at least 8 years of expertise in managing diverse teams skilled in automation, software development, and agile delivery practices. Min 5 yrs team handling exp.• A university degree in Engineering (Computer Science, IT, Telecommunications), Business Administration, or equivalent experience in a related field. An MBA is a plus.• Strong technical and business acumen, enabling effective driving of the strategic efficiency program across the MS Networks portfolio.• SDLC Exp is must along with AI/ML & CI/CD exp . • Excellent communication and reporting skills & Solid understanding of financial controls and reporting. Deep knowledge of the MS customers' operating models and business requirements.• Functional knowledge of automation development and visualization platforms/environment, with a high-level operational understanding of Linux, Windows, programming languages (Java, JavaScript), and database systems.
" All academic credentials must be from recognized and accredited institutions and are further subject to verification."
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 786863
The Automation Delivery Manager is a key L6 role within the Automation Delivery Unit under BCSS MSN SLOP Service Management. The individual will be responsible for leading and guiding the automation team to meet the strategic automation needs of Managed Services across multiple customers. This role involves driving innovative automation solutions, design, development, and deployment using Ericsson-standardized tools such as RPA, ENABLE, MATE, and other proprietary In-house tools.
What will you do:
• Drive the digital transformation of existing and upcoming Managed Services businesses through the design, development, and deployment of relevant automation solutions.• Lead the design, development, and deployment of automation solutions based on approved ideas, leveraging Ericsson's in-house and standardized automation platforms, including RPA, ENABLE, MATE etc.• Ensure automation projects are delivered according to the agreed project plans and scope, promoting the "develop once and reuse everywhere" philosophy to maximize ROI and improve automation saturation across MS contracts.• Align automation delivery with MSN's key strategic priorities and ensure it contributes to overall goals.Foster a culture of innovation by identifying and implementing AAA (Automation, Analytics, AI/ML) opportunities across the business unit.• Ensure readiness and smooth execution of the "Transition and Transformation" program for new MS opportunities.• Develop a Tools Charter, clearly defining roles and responsibilities across teams and stakeholders.• Conceptualize and implement improvements to tools capability and performance.• Define and document SLAs for end-to-end tools and automation delivery support, ensuring clear expectations with stakeholders.• Align and manage periodic demand and capacity with key stakeholders like SDUs.• Ensure the realization and validation of business benefits post-automation go-live.• Proactively identify and mitigate any delivery impediments, ensuring that projects and SDE delivery stay on track.
The skills you bring:
• 12+ years of experience in the Telco/IT sectors, with at least 8 years of expertise in managing diverse teams skilled in automation, software development, and agile delivery practices. Min 5 yrs team handling exp.• A university degree in Engineering (Computer Science, IT, Telecommunications), Business Administration, or equivalent experience in a related field. An MBA is a plus.• Strong technical and business acumen, enabling effective driving of the strategic efficiency program across the MS Networks portfolio.• SDLC Exp is must along with AI/ML & CI/CD exp . • Excellent communication and reporting skills & Solid understanding of financial controls and reporting. Deep knowledge of the MS customers' operating models and business requirements.• Functional knowledge of automation development and visualization platforms/environment, with a high-level operational understanding of Linux, Windows, programming languages (Java, JavaScript), and database systems.
" All academic credentials must be from recognized and accredited institutions and are further subject to verification."
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 786863
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