Operate and support automated operations for Ericsson services: manage escalations and ticket queues, perform preventive maintenance and database audits, execute system administration, coordinate incident/problem management, enable service resource fulfillment, and drive customer experience improvements to meet SLAs.
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About this opportunity:
Step into a rewarding and challenging role as a Domain Support Specialist at Ericsson. This critical position manages technical capabilities in Automated Operations, navigating routine resource fulfillment, diagnostics, and technical support. The successful candidate will master coordination, management, and execution of proactive and reactive maintenance practices. This role plays a central part in various services, encompassing allocation, configuration, activation, and testing specifics. Be the one to uphold continuous service availability and exceed our Service Level Agreement (SLA) parameters.
What you will do:- Serve as an escalation point for technical expertise, ensuring a responsive 24/7 capability in Automated Operations.- Oversight of ticket queues, guaranteeing prompt ticket responses.- Rapid response to out-of-business hours calls, focused on improving automated recovery and providing escalation support for Service surveillance.- Conduct proactive analysis to foresee potential failures, enabling incident restoration and repair.- Perform first-level preventive maintenance, routine system check-ups and database audits to maintain optimal performance.- Initiate functional escalations, manage incidents, and coordinate corrective maintenance.- Execute system administration duties encompassing database maintenance and user access management.- Engage in service resource fulfillment, facilitating the acceptance of new or enhanced services and resources.- Handle problem management, incident identification, investigation, and diagnosis to ensure customer offerings.- Drive improvement initiatives, utilizing report analysis to enhance customer experiences.
The skills you bring:- Ericsson Operations Engine - Mode Of Operations.- Ericsson Customer Experience Assurance (CEA) Competence.- Incident Management.- 5G MS Operations Readiness.- Business Understanding.- Ericsson Customer Assurance Competence.- MS TOP.- Knowledge sharing and learning.- Customer Experience Improvement.- Service Request Fulfilment (OMS).- Customer Complaint Resolution.- Business Continuity Management.- System Administration.- RAN Configuration Knowledge.- Incident management.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 784120
About this opportunity:
Step into a rewarding and challenging role as a Domain Support Specialist at Ericsson. This critical position manages technical capabilities in Automated Operations, navigating routine resource fulfillment, diagnostics, and technical support. The successful candidate will master coordination, management, and execution of proactive and reactive maintenance practices. This role plays a central part in various services, encompassing allocation, configuration, activation, and testing specifics. Be the one to uphold continuous service availability and exceed our Service Level Agreement (SLA) parameters.
What you will do:- Serve as an escalation point for technical expertise, ensuring a responsive 24/7 capability in Automated Operations.- Oversight of ticket queues, guaranteeing prompt ticket responses.- Rapid response to out-of-business hours calls, focused on improving automated recovery and providing escalation support for Service surveillance.- Conduct proactive analysis to foresee potential failures, enabling incident restoration and repair.- Perform first-level preventive maintenance, routine system check-ups and database audits to maintain optimal performance.- Initiate functional escalations, manage incidents, and coordinate corrective maintenance.- Execute system administration duties encompassing database maintenance and user access management.- Engage in service resource fulfillment, facilitating the acceptance of new or enhanced services and resources.- Handle problem management, incident identification, investigation, and diagnosis to ensure customer offerings.- Drive improvement initiatives, utilizing report analysis to enhance customer experiences.
The skills you bring:- Ericsson Operations Engine - Mode Of Operations.- Ericsson Customer Experience Assurance (CEA) Competence.- Incident Management.- 5G MS Operations Readiness.- Business Understanding.- Ericsson Customer Assurance Competence.- MS TOP.- Knowledge sharing and learning.- Customer Experience Improvement.- Service Request Fulfilment (OMS).- Customer Complaint Resolution.- Business Continuity Management.- System Administration.- RAN Configuration Knowledge.- Incident management.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 784120
Ericsson Kolkata, West Bengal, IND Office
Ericsson Kolkata Hub Office
Planned smart‑green New Town with wide roads, parks and malls, minutes from the airport and close to Salt Lake’s IT hub. Eco Park and business parks like Ecospace add leisure and convenience for families and professionals.
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