Manage end-to-end investment operations wire processing (Fedwire, SWIFT, bank portals) including validation, maker-checker controls, MT/MX message handling, reconciliations, exception resolution, stakeholder communication, dashboards, SOPs, and audit support. Coordinate with middle office, treasury, custodians and tech teams to reduce breaks and strengthen controls. Requires flexibility for night shifts and holiday work.
Description and Requirements
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
- Manage Investment Operations wire processing for private placement funding, bank loans, internal cash movements, claims, reimbursements, fees and FX-related payments.
- Validate wire instructions, SSI details, beneficiary/intermediary bank information, funding amounts, value dates, approvals and supporting documentation.
- Perform call-backs, maker-checker reviews, control checks and escalations to mitigate payment, fraud, operational and reputational risk.
- Create, review and release Fedwire, SWIFT and bank portal payments through Kyriba, Aladdin, custodian portals and related banking platforms, aligned with current ISO 20022 payment processing standards where applicable.
- Process and review wire payments using SWIFT MT and ISO 20022 MX message standards, including structured payment fields, party details, intermediary/agent information, value dates, charges, confirmations, message repair and MT-to-MX transition requirements.
- Track wire references, confirmations and settlement status, and provide timely updates to custodians, banks, outside counsel, portfolio teams and internal stakeholders.
- Investigate and resolve cash, position, funding, income, paydown, accrual, Principle & Interest allocation and bank-versus-Aladdin/PAM/PPIM variance breaks.
- Analyze Principle & Interest allocation trends under the MIM PIP model to identify root causes, improve matching logic, strengthen controls and reduce manual correction wires.
- Coordinate with Middle Office, Treasury, Data Integrity, Pricing, Client Reporting, Custodian banking and technology teams for exception resolution and downstream accuracy.
- Maintain dashboards, management reports, SOPs, control evidence, audit support, issue logs and knowledge repositories.
- Monitor service level agreements (SLAs), handle escalations as needed and demonstrate flexibility in working during holidays and night shifts.
- Knowledge of AI tools such as Copilot, Alteryx, Power Automate etc. would be an added advantage.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
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