About Us:
Dyson is a global technology company with engineering, research, development, manufacturing and testing operations in Singapore, the UK, Malaysia, Mexico, China and the Philippines. Dyson remains family-owned and employs 14,000 people globally including a 6,500 strong engineering team. It sells products in 85 markets in over 425 Dyson direct retail stores around the world, including a Dyson Virtual Reality Demo Store.
About The Role:
The Zonal Sales Manager (ZSM) is responsible for overseeing and driving the sales (Sell In and Sell out) within a designated geographical zone, ensuring the achievement of sales targets, customer satisfaction, and the overall growth of the company's market share in that region. The ZSM will lead a team to manage all channels and work closely with other departments to deliver on the company's sales objectives.
Key Responsibilities:
Sales Leadership & Management:
- Lead, mentor, and manage a team of Team Leads and sales representatives within the zone to achieve sales targets and key performance indicators (KPIs).
- Develop and implement sales strategies tailored to the zone’s market dynamics, customer base, and competition.
- Monitor and evaluate the performance of sales team members, providing coaching and feedback for performance improvement.
- Conduct regular sales meetings and performance reviews with the sales team
Target Achievement & Revenue Growth:
- Ensure monthly, quarterly, and annual sales targets are met or exceeded within the region.
- Develop and execute strategies to increase sales volume, market penetration, and customer acquisition.
- Identify new business opportunities and market trends to capitalize on
Retail marketing:
- Manage stores manning
- Implement Shop-boy program
- Plan and strategize In-stores activations, visibility, and awareness
- Vicinity marketing and OOH execution
- Management of Leads
Customer Relationship Management:
- Build and maintain strong relationships with key clients, distributors, and customers in the region.
- Address customer concerns and resolve any service issues or escalations in a timely manner.
Market & Competitor Analysis:
- Conduct regular market research to understand customer needs, competitor strategies, and market trends.
- Adjust sales strategies to respond to changing market conditions, ensuring the company's competitive advantage.
- Provide feedback to the marketing and product teams on customer needs and competitive landscape.
Reporting & Analytics:
- Prepare and present regular sales reports to senior management, outlining performance, achievements, challenges, and growth opportunities.
- Track and analyze sales data, forecasting future sales trends and adjusting strategies as necessary.
- Ensure proper sales documentation and accurate reporting of transactions, customer interactions, and forecasts.
Training & Development:
- Facilitate the training and development of sales staff on products, sales techniques, and company processes.
- Foster a culture of continuous learning and improvement within the sales team.
- Ensure all team members understand and adhere to the company's sales policies and procedures.
Collaboration with Other Departments:
- Collaborate with the marketing team to develop promotional strategies, campaigns, and materials.
- Work with the supply chain and logistics teams to ensure product availability and timely delivery to customers.
- Partner with the finance and accounts teams to manage billing, collections, and payment processes.
About You:
- Education: Bachelor's degree in Business, Marketing, or a related field (MBA preferred).
- Experience: Must have depth of experience of sell out across multiple channels including direct stores, electronic multiples and partner stores with a minimum of 12-15 years of experience in sales, with at least 5 years in a leadership role.
- Must Have Skills:
- Multi-channel sell out experience.
- Strong leadership and team management skills.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to analyze sales data and market trends to develop strategies.
- Proven ability to achieve sales targets and drive business growth.
- Knowledge of CRM software and MS Office Suite.
- Strong problem-solving and decision-making abilities.
- Additional Requirements:
- Willingness to travel within the assigned zone.
- Strong understanding of regional markets and customer behavior.
- Ability to work under pressure and manage multiple priorities.
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
