Workplace Support Executive

We’re Landsec

We are Landsec, we build and invest in buildings, spaces and partnerships to create sustainable places, connect communities and realise potential.

We are one of the largest real estate companies in Europe, with a portfolio of retail, leisure, workspace and residential hubs. Landsec is shaping a better future by leading our industry on environmental and social sustainability while delivering value for our shareholders, great experiences for our guests and positive change for our communities.

The Role:

• As a Workplace Support Executive, you will report into the Workplace Technical Manager (WTM) in delivering a high-quality, proactive engineering service across MYO’s prestigious assets. You will play a key role in managing building systems, day to day admin, ensuring compliance, supporting service partners, and assisting in optimising operational performance.  

• Salary: Competitive

The Team:

You’ll be joining the Operations and Experience team where our focus is mobilising, running and maintaining our portfolio of premium flexible office spaces. We’re a team of 18 working to deliver exceptional service to our members and guests alongside our service partners. This is a multisite role across our entire portfolio where building a team rapport and flexibility is key. 

Location:

This role will support MYO developments across Central London.

What you will be responsible for:

Technical & Operational Support

• Assist the Workplace Manager and Technical Manager in managing the technical operations of MYO buildings, ensuring optimal performance of all Mechanical, Electrical, Building Fabric (MEBF) systems. 

• Take ownership of planned and reactive maintenance schedules, ensuring service quality and compliance with regulatory requirements. 

• Monitor and report to WTM on the maintenance contractor performance using KPIs. 

• Act as a point of contact for engineering-related queries from members and internal teams, along and in absence of the WTM. 

• Assist the team with MYO day 2 projects and office move outs, ensuring seamless integration into the portfolio. 

• Assist in closing out technical snags during new mobilisations. 

• Assist in ensuring that all engineering services meet energy efficiency targets and contribute to sustainability goals. 

• Assist and be an integral contributor to maintain WELL & NABERS accreditations throughout the portfolio. 

• Assist in the admin and upkeep of the SSOW system and H&S platform.  

• Support, attend and when required lead in the absence of the WTM the periodic engineering meetings.  

• Assist with the collection of energy data, development and upkeep of all H&S and Energy tracker. 

Service Partner & Project Coordination

• Work alongside the Workplace Engineering Manager to oversee technical elements of the MEBF service partners and ensure high-quality service delivery.

• Support permit-to-work processes and contractor safety compliance in collaboration with the WTM, WM & Health & Safety team.

• Assist in minor works within MYO spaces.

• Collaborate with the team to oversee service contracts and ensure SLAs are met.

Customer & Stakeholder Engagement

• Foster positive relationships with MYO members, providing technical guidance and support. 

• Collaborate in communicating planned maintenance and project activities to all stakeholders. 

• Work closely with the WTM and the project teams during the delivery of new MYO spaces. 

• Support customers in their energy reduction plans and sustainability initiatives. 

• Engage and foster relationship with the wider Workplace Landsec team.  

Compliance & Financial Management

• Assist in ensuring compliance with all statutory requirements and Landsec policies. 

• Assist in ensuring the quote provided by third party contractors are reviewed and when necessary checked against contract schedules. 

• Support the preparation of budgets and financial monitoring for engineering projects. 

• Assist in managing LCR (Lifecycle Replacement) project planning and implementation. 

Continuous Improvement & Innovation

• Identify opportunities for operational enhancements and technology-driven efficiencies. 

• Stay up to date with industry best practices to improve engineering services. 

• Support the development and maintain the processes for out-of-hours site resilience and emergency response. 

Your skills, experience and qualifications:

Essential criteria

• Experience and knowledge of building services, mechanical, electrical, and building fabrics. 

• Experience in building management systems (BMS), energy efficiency, and statutory compliance. 

• Ability to interpret technical documentation, contracts, and compliance requirements. 

• Desirable understanding of the various sustainability accreditation schemes etc. NABERS, WELL, BREEAM etc. 

• Excellent communication skills, with the ability to liaise with technical and non-technical stakeholders. 

• Flexibility to respond to the needs of site including responding to out of hours emergencies and calls.

At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.

We strive to ensure all our information, and services are accessible to and usable by everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailing [email protected]

To find out more about our approach, visit our Diversity and Inclusion page.