Workplace Support Assistant - MYO

We’re Landsec

We are Landsec, we build and invest in buildings, spaces and partnerships to create sustainable places, connect communities and realise potential.

We are one of the largest real estate companies in Europe, with a portfolio of retail, leisure, workspace and residential hubs. Landsec is shaping a better future by leading our industry on environmental and social sustainability while delivering value for our shareholders, great experiences for our guests and positive change for our communities.

The Role:

• As a Workplace Support Executive, you will report into the Workplace Technical Manager (WTM) in delivering a high-quality, proactive engineering service across MYO’s prestigious assets. You will play a key role in managing building systems, day to day admin, ensuring compliance, supporting service partners, and assisting in optimising operational performance.  

• Salary: Competitive

The Team:

You’ll be joining the Operations and Experience team where our focus is mobilising, running and maintaining our portfolio of premium flexible office spaces. We’re a team of 18 working to deliver exceptional service to our members and guests alongside our service partners. This is a multisite role across our entire portfolio where building a team rapport and flexibility is key. 

Location:

This role will support MYO developments across Central London.

What you will be responsible for:

Facilities & Operational Support

• Support the day-to-day running of MYO spaces, ensuring a safe, comfortable, and well-maintained environment for our members.

• Coordinate planned and reactive maintenance, working with service partners to make sure jobs are completed to a high standard.

• Carry out regular space checks and walkarounds, reporting any issues and following up to make sure they’re resolved.

• Help schedule refresh works for office and communal areas to keep the spaces looking their best.

• Assist in small-scale projects and support larger upgrades to ensure smooth delivery.

• Maintain accurate records, reports, and compliance documentation.

• Support energy efficiency and sustainability goals by gathering data and assisting with reporting.

• Work with the Workplace Technical Manager (WTM) to ensure health & safety systems and processes are kept up to date.

Service Partner & Project Coordination

• Act as a key contact for service partners (maintenance, contractors), helping to manage performance and ensuring work is carried out safely.

• Assist with permits to work, contractor inductions, and safety checks.

• Coordinate small works and support the delivery of technical upgrades.

• Help ensure service contracts are delivered in line with agreed standards (SLAs).

Customer & Stakeholder Engagement

• Be a visible and approachable point of contact for colleagues regarding facilities queries.

• Communicate planned maintenance and project activities clearly and promptly.

• Provide documentation to customers when needed (e.g., fire safety, energy consumption, waste reporting).

• Build positive relationships with the wider Workplace and Landsec teams to support seamless service delivery.

Compliance & Financial Management

• Assist with compliance monitoring across health, safety, and statutory requirements.

• Help review contractor quotes and compare against agreed schedules.

• Support the preparation of budgets and financial tracking for facilities projects.

• Assist in planning lifecycle replacement works.

Continuous Improvement & Innovation

• Identify and suggest opportunities for improvements in how we manage and deliver facilities services.

• Support the team in adopting new technology, processes, or practices that improve efficiency or service.

• Contribute to emergency planning and resilience processes.

Your skills, experience and qualifications:

Essential criteria

• Experience in facilities, workplace, or building operations (does not need to be highly technical).

• Strong interpersonal and communication skills you’re confident engaging with a wide range of people.

• Organised and proactive, with the ability to manage multiple tasks and priorities.

• Problem-solving mindset: able to spot issues early and see them through to resolution.

• Comfortable with admin and reporting (MS Office, systems-based work).

• Willingness to learn technical aspects of building operations (training provided).

At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.

We strive to ensure all our information, and services are accessible to and usable by everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailing [email protected]

To find out more about our approach, visit our Diversity and Inclusion page.