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Job Title: Workforce Services Operations Manager
Location: India
The Workforce Services Operations Manager will be the central point of contact for a key client partnership at Astreya. This person will work closely with the client’s internal vendor management team to ensure onboarding & offboarding success as well as managing communication & change management initiatives between the VMO and Astreya’s Delivery organization. This high-visibility role plays a critical part to the overall success of our client partnership. Strong business acumen, communication skills, and follow-through are essential.
Core Duties
Coordinate with Astreya’s HR Onboarding & Service Delivery Teams to ensure proper provisioning of new hires & off-boarding of personnel
Work with Astreya and client IT organizations to liaise with any equipment and/or access issues
Partner with Service Delivery teams to ensure titles, locations, access, and work packages are up-to-date in customer’s VMS
Work closely with Delivery leaders on process changes and communication efforts to ensure VMS and internal compliance is maintained
Other duties as assigned by Astreya’s Delivery organization
Skills & Competencies
Prior experience with VMS platforms, specifically Fieldglass
Manager Service Provider (MSP) and staffing industry prior work experience required
Experience managing vendor relationships including performance monitoring via KPIs/SLA
Experience working in IT/technical staffing including technical recruiting is a plus
Strong analytical skills
Strong organizational skills and meticulous attention to detail
Strong proficiency with Google Workspace (Gmail, Sheets, Docs, Slides)
Excellent communication and interpersonal skills for collaborating with stakeholders
Ability to deal effectively with vendors, candidates, and hiring managers at all levels
Excellent troubleshooting and problem-solving skills
Ability to multi-task and function in a fast-paced, team-oriented environment
Education & Experience
Bachelor’s degree from an accredited university
Familiarity with contingent workforce management, staffing company operations, and/or human resources in a hiring and onboarding capacity required
Previous experience in an administrative role, with a focus on process management
Prior work experience in the contingent workforce industry, including internally managed PMO, MSP, EOR, AOR, or staffing company
