Analyze, forecast, and report workforce and operational metrics (volume, AHT, shrinkage, occupancy, attrition, SLAs). Support short- and long-term capacity planning, develop business solutions, and present findings to drive operational decisions.
Requisition Number: 2367957
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
As a key member of the Analyst team, you will be part of UnitedHealth Group's mission of helping people live healthier lives. As a Workforce Planner, you will grow and develop as you conduct and manage outcomes of various studies. You will be challenged to analyze, review, and forecast data for operational and business planning. As part of this elite team, you will be empowered to impact the health care system through the analysis and interpretation of data and presenting recommendations for business solutions.
Primary Responsibilities:
Required Qualifications:
Preferred Qualifications:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
As a key member of the Analyst team, you will be part of UnitedHealth Group's mission of helping people live healthier lives. As a Workforce Planner, you will grow and develop as you conduct and manage outcomes of various studies. You will be challenged to analyze, review, and forecast data for operational and business planning. As part of this elite team, you will be empowered to impact the health care system through the analysis and interpretation of data and presenting recommendations for business solutions.
Primary Responsibilities:
- Compile, analyze, review, forecast, and trend complex data
- Present analysis and interpretation for operational and business review and planning
- Support short and long term operational / strategic business activities through analysis
- Develop recommended business solutions through research and analysis of data and business process and implement when appropriate
- Support ad hoc operational/strategic business activities through analysis and reporting
- Review and report on key operational metrics including volume, average handle time, shrinkage, occupancy, utilization, attrition, and SLA/turnaround time
- Perform other job-related work as assigned
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- 5+ years of work experience in Workforce Management or related field
- 3+ years of experience in long and / or short-term capacity planning or 3+ years of experience in Provider Operations
- 3+ years of experience in gathering, analyzing, and modelling data
- Intermediate level of proficiency with PC-based software programs (Excel, Access, PowerPoint)
Preferred Qualifications:
- Bachelor's degree in Business, Economics, Finance, Mathematics, or a related field
- Experience in the Healthcare industry
- Experience with Workforce Management (WFM) software
- Intermediate proficiency in SQL, Alteryx and Tableau
- Demonstrated solid analytical and critical thinking skills to identify trends and influence business decisions
- Demonstrated excellent oral and written communication skills
- Demonstrated excellent problem-solving skills
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Similar Jobs at Optum
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
The Workforce Planning Analyst will develop workforce models, forecast demand, manage staffing levels, and produce reports to optimize workforce effectiveness in a global call center environment.
Top Skills:
ExcelForecasting Tools
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Create and repurpose marketing content (white papers, blogs, LinkedIn posts, infographics, event assets) and maintain sales enablement materials and toolkits. Manage Sales Hub, editorial calendars, asset audits, archives, usage metrics, SOPs, and newsletters while coordinating stakeholders, applying brand/compliance edits, and supporting sales operations.
Top Skills:
LinkedInPowerPointSales Hub
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Lead product manager for mobile Center of Excellence driving platform strategy, CI/CD and release pipeline improvements, cross-functional alignment, risk management, and delivery of mobile app capabilities to improve speed, reliability, and compliance across consumer-facing mobile experiences.
Top Skills:
Ai/AutomationApp Store ReleasesCi/CdCompliance ToolingDevOpsMobile AppRelease Pipelines
What you need to know about the Kolkata Tech Scene
When considering the industries shaping India's tech scene, gaming might not immediately come to mind. However, in the last decade, increased internet usage and greater access to mobile devices have catapulted the industry to new heights, with Kolkata-based companies like Virtualinfocom, Red Apple Technologies and Digitoonz, at the forefront, driving the design and animation of new gaming titles for players.
