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Team Overview
Team is responsible for ensuring the stability, availability, performance, and operational excellence of critical business applications and platforms.The team manages production Environment, incident resolution, deployments, monitoring, automation initiatives, capacity planning, and operational improvements that enable seamless delivery of services to customers and business stakeholders.
Through collaboration with development, infrastructure, and business teams, the team plays a key role in supporting TransUnion's commitment to delivering reliable and data-driven solutions. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
Role Overview And Core Responsibilities
- This position is a backfill for a critical team member who has moved on from the organization. The role exists to ensure continued operational stability, support, and enhancement of business-critical platforms and data processing systems while maintaining service levels and driving operational excellence.
- Ensure high application availability and system reliability for critical business platforms.
- Improve operational efficiency through automation and process optimization.
- Support business growth by maintaining scalable and performant application environments.
- Monitor and resolve production incidents within defined SLA timelines to reduce system downtime.
- Perform root cause analysis (RCA) and implement preventive measures to minimize repeat incidents.
- Automate manual operational tasks to improve efficiency and reduce turnaround time.
- Support deployments, patching, and infrastructure changes with minimal business disruption.
Track and improve key operational metrics such as availability, incident volume, MTTR (Mean Time to Resolution), and system performance
Recurring activities this individual will be responsible for
- Daily monitoring of application health, batch jobs, interfaces, and data processing workflows.
- Incident, problem, and service request management.
- Deployment support and post-deployment validation activities.
- Capacity planning, performance analysis, and environment health checks.
- Collaboration with Development, Infrastructure, Database, and Business teams for issue resolution and operational improvements.
- Participation in on-call support, disaster recovery exercises, and audit/compliance activities.
- Preparation and maintenance of operational documentation, runbooks, and knowledge articles.
Required Knowledge And Experiences
- Strong experience in Application Production Support within enterprise environments.
- Hands-on experience with Linux/Unix, Shell Scripting, SQL, and C# .Net.
- Experience with monitoring and log analysis tools such as Splunk and enterprise monitoring platforms.
- Knowledge of application servers, middleware, batch processing systems, and data integration platforms.
- Understanding of incident management, problem management, change management, and release management processes.
- Experience in automation, troubleshooting complex production issues, and driving operational excellence initiatives.
- Strong analytical, communication, stakeholder management, and problem-solving skills.
Preferred Experience: 4 -7 years of experience working in Application Support, Production Support, Site Reliability Engineering (SRE), IT Operations, or Enterprise Platform Support environments with proven expertise in Windows, Linux, SQL, c# .Net, monitoring tools, automation, and troubleshooting complex production systems.
TransUnion Overview:
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
TransUnion Job Title
Sr Analyst, Applications Support
