Help protect clients and the firm by enabling accurate, timely responses to critical know your customer (KYC) and due diligence needs. In this role, you will coordinate across business stakeholders and control partners to drive high-quality onboarding outcomes and well-managed exam and audit responses. You will bring structure to time-sensitive requests, maintain clear evidence, and support a culture of strong controls. If you enjoy stakeholder coordination, detail-oriented execution, and continuous improvement, this role offers meaningful impact and growth.
As an Exam Management Analyst within the Wholesales KYC Operations team, you coordinate end-to-end KYC onboarding activities and controlled responses to KYC-related information requests from internal and external stakeholders. You help ensure required documentation and data points are identified, obtained, quality-checked, and submitted within agreed timelines, while maintaining clear audit trails and evidence.
Job responsibilities
- Serve as a point of contact for KYC onboarding, remediation, and renewal requests, coordinating across stakeholders to drive timely outcomes
- Coordinate end-to-end onboarding execution, including document sourcing, follow-ups, completeness checks, and handoff to a central KYC operations team for processing
- Coordinate responses to regulatory, audit, compliance, and governance requests related to KYC, aligning on requirements and deadlines
- Validate submissions for completeness and quality against internal process requirements and maintain clear documentation and evidence packs
- Triage incoming requests, identify required data points and documentation, and escalate risks or issues through appropriate channels
- Track request status, dependencies, and due dates to support on-time delivery across multiple concurrent items
- Identify recurring data issues and process gaps, and propose improvements to enhance quality, speed, and consistency
- Contribute to the ongoing refinement of the exam management approach, including controls, templates, and operating routines
Required qualifications, capabilities and skills
- Bachelor's degree
- Prior experience supporting the KYC / due diligence lifecycle, including onboarding, remediation, or renewals, and associated documentation requirements
- Knowledge of audit, exam, or information request processes and the need for controlled, time-bound delivery and evidence retention
- Demonstrated ability to translate requirements into clear, actionable data and documentation requests
- Ability to perform completeness and quality checks with strong attention to detail
- Stakeholder management and written/verbal communication skills, including comfort engaging business and control partners
- Ability to manage multiple time-sensitive requests, prioritize effectively, and meet deadlines
Preferred qualifications, capabilities and skills
- Experience coordinating responses to regulators, internal audit, compliance, or governance forums
- Familiarity with KYC workflows and KYC systems used to capture and manage due diligence information
- Experience building and maintaining audit trails, trackers, and evidence packs for controls and reporting
- Experience identifying process or control improvements using root-cause thinking and recurring-issue analysis
- Experience working in an operations, risk, controls, or client onboarding environment
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
