As a WFM Solution Architect, you will oversee the technical delivery of product solutions, manage business requirements, ensure secure deployment, and enhance the WFM platform through capacity planning and technical training.
Join our Team
About this opportunity:
Join Ericsson's Managed Services Delivery Platform (MSDP) team and be part of a high-impact Solution Development group at the heart of how we manage customer networks globally. The Workforce Management (WFM) system is a critical component of our MSDP portfolio, enabling efficient work order distribution, field force scheduling, and end-to-end network operations across multi-customer and multi-country environments. As a WFM Solution Architect, you will own the technical delivery of product solutions, driving continuous improvement across the full lifecycle of the WFM platform.
What you will do:
Lead end-to-end solution design and delivery on the WFM platform - from requirement gathering through to testing, release, and go-live support.
Act as Technical Lead for business requirement implementation, including preparation of solution descriptions, estimation, and gap analysis.
Serve as the key interface between customers, pre-sales leads, release managers, scrum masters, and delivery managers.
Facilitate security standards and drive risk management procedures within the program.
Develop and maintain solution documentation for implementers, customers, operations, and support teams.
Provide on-site customer support during testing and go-live phases to ensure successful deployment.
Contribute to capacity planning, performance enhancement, and continuous product improvement initiatives.
Deliver technical training to both customer technical staff and internal teams.
The skills you bring:
Hands-on experience with Workforce Management tools, specifically the IFS suite (FSM & PSO), including administration, business rules configuration, and customer adaptations.
Strong development expertise in Microsoft .NET (C#), XML, XSL, Web Services, and IIS.
Proficiency in AngularJS, HTML5, JavaScript, and Oracle databases.
Experience with SDLC and technical leadership across design, coding, testing, and integration phases, including Java/PLSQL/.NET code reviews.
Familiarity with DevOps tools such as Jenkins, Bitbucket, and Ansible for CI/CD pipelines.
Understanding of cloud-based architectures and the ability to rapidly adapt to new technologies.
Knowledge of telecom operations frameworks such as eTOM and ITIL.
Excellent problem-solving, consultative, and stakeholder management skills with experience working in agile, matrixed, and international environments.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Gurgaon
Req ID: 782871
About this opportunity:
Join Ericsson's Managed Services Delivery Platform (MSDP) team and be part of a high-impact Solution Development group at the heart of how we manage customer networks globally. The Workforce Management (WFM) system is a critical component of our MSDP portfolio, enabling efficient work order distribution, field force scheduling, and end-to-end network operations across multi-customer and multi-country environments. As a WFM Solution Architect, you will own the technical delivery of product solutions, driving continuous improvement across the full lifecycle of the WFM platform.
What you will do:
Lead end-to-end solution design and delivery on the WFM platform - from requirement gathering through to testing, release, and go-live support.
Act as Technical Lead for business requirement implementation, including preparation of solution descriptions, estimation, and gap analysis.
Serve as the key interface between customers, pre-sales leads, release managers, scrum masters, and delivery managers.
Facilitate security standards and drive risk management procedures within the program.
Develop and maintain solution documentation for implementers, customers, operations, and support teams.
Provide on-site customer support during testing and go-live phases to ensure successful deployment.
Contribute to capacity planning, performance enhancement, and continuous product improvement initiatives.
Deliver technical training to both customer technical staff and internal teams.
The skills you bring:
Hands-on experience with Workforce Management tools, specifically the IFS suite (FSM & PSO), including administration, business rules configuration, and customer adaptations.
Strong development expertise in Microsoft .NET (C#), XML, XSL, Web Services, and IIS.
Proficiency in AngularJS, HTML5, JavaScript, and Oracle databases.
Experience with SDLC and technical leadership across design, coding, testing, and integration phases, including Java/PLSQL/.NET code reviews.
Familiarity with DevOps tools such as Jenkins, Bitbucket, and Ansible for CI/CD pipelines.
Understanding of cloud-based architectures and the ability to rapidly adapt to new technologies.
Knowledge of telecom operations frameworks such as eTOM and ITIL.
Excellent problem-solving, consultative, and stakeholder management skills with experience working in agile, matrixed, and international environments.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Gurgaon
Req ID: 782871
Top Skills
Angularjs
Ansible
Bitbucket
HTML5
Ifs Suite
Iis
JavaScript
Jenkins
Microsoft .Net (C#)
Oracle
Web Services
XML
Xsl
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Ericsson Kolkata Hub Office
Planned smart‑green New Town with wide roads, parks and malls, minutes from the airport and close to Salt Lake’s IT hub. Eco Park and business parks like Ecospace add leisure and convenience for families and professionals.
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