Job Description
Join us to lead content design initiatives that shape customer experiences and drive innovation.
As a Vice President of Content Design in Connected Commerce: Commerce Enablement, you will develop and execute content plans for inclusive, usable product experiences. You will play a pivotal role in shaping customer experiences through content, leading strategically important initiatives, driving innovative solutions to complex problems, and collaborating with cross-functional teams.
Job Responsibilities
- Develop and implement content design strategies for multiple components of a product or a series of small products, ensuring alignment with business requirements and user experience goals.
- Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable.
- Use content models and taxonomies to design, structure, and organize digital content to effectively guide customers through the experience and simplify complex technical concepts.
- Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services.
- Champion inclusive language for a diverse audience, ensuring seamless, positive interactions throughout the customer journey.
Required Qualifications, Capabilities, and Skills
- Five years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms.
- Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites.
- Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices.
- Extensive experience facilitating workshops for product and experience design, creating compelling content journeys.
- Advanced technical literacy and deep understanding of content platforms and their impact on user experience.
Preferred Qualifications, Capabilities, and Skills
- Examples of recent work required.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
