Unit Manager Business Excellence

Description and Requirements
Technical Skills
• Lean Six Sigma Green Belt Certification, applied knowledge of Lean / Six Sigma methodologies, change management along with project execution experience.
• Experience of creating FMEA, Process Maps, VSM and relevant Quality tools of GB level.
• Exposure to Power Platform Tools, VBA Macros, Generative AI and RPA Tools
• Excellent knowledge of MS Office, particularly MS Excel & PowerPoint.
• Training delivery skills on green belt level six sigma concepts.
• Good with analytical skills, estimation, calculating capacity, FTE requirement, predictive accuracy etc.
Functional
• Total Experience required: 5-7 years.
• Ability to identify gaps and apply root cause analysis and work towards providing a solution to stake holders.
• Should have stakeholder management skills to collaboration, facilitation and influencing stakeholders.
• Must possess planning and analytical skills to facilitate and focus on continuous improvement and innovation within the organization.
• Must have good communication, interpersonal and project Management skills and be able to interact with senior leadership / business partners / customers, both locally and globally.
Process specific Skills
• Prior Knowledge and hands-on experience in Operations and / or enabling functions to detect and resolve gaps.
• Ability to create an encouraging and efficiency driven environment.
• Work well along with people of different functions, with different needs/requirements effectively.
Soft skills
• Excellent listening, verbal, and written communication skills.
• Decision making ability.
• Result oriented, with strong negotiation and convincing skills.
• Ability to find creative and innovative solutions to business problems.
• Develops relationships with clients internal / External.
• Communicates effectively to identify needs and evaluate alternative business solutions.
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
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