The Analyst is responsible for auditing and analyzing client invoice data to identify vendor overbilling and underbilling. The role involves applying audit methodologies, reviewing contracts and tariffs, and leveraging multiple data sources and tools to validate discrepancies. The Analyst also supports the end-to-end claims process, including documentation, vendor interaction, and reconciliation support.
Key ResponsibilitiesAnalyze client invoice data to identify billing discrepancies (overbilling/underbilling)
Apply audit techniques such as data filtering, pattern recognition, and cross-referencing
Review contracts, tariffs, and interconnection agreements for validation
Utilize industry databases (e.g., LERG, NECA) and client provisioning systems
Use internal tools (e.g., BTOD) and external tools (e.g., CO Finder, Google Earth) for analysis
Document identified issues in the Claim Centre with detailed descriptions and supporting data
Review and analyze vendor responses to submitted claims
Collaborate with reconciliation teams to resolve billing disputes
Ensure accuracy, completeness, and timely delivery of audit findings
Strong analytical and problem-solving skills
Good understanding of audit principles and data validation techniques
Proficiency in data analysis and interpretation
Attention to detail and high level of accuracy
Strong communication and documentation skills
Ability to work with large datasets and multiple data sources
Basic understanding of telecom billing concepts (preferred but not mandatory)
MS Excel (advanced functions, data analysis)
SQL
MS Access
Python or R for data analysis
Business Objects or similar reporting tools
Experience with telecom industry databases (e.g., LERG, NECA)
Familiarity with tools like BTOD, CO Finder, and Google Earth
